Lewis Musonda
Lusaka,Zambia
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
12
12
years of professional experience
Work History
Supervisor to Stock Controllers
ORS subcontracted by Yalelo Zambia
Lusaka, ZM
06.2020 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Investigate any crime
- Conduct all stores Audits
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Coordinated employee schedules according to shift changes and availability.
Security Supervisor
Arm Secure LTD
Lusaka, ZM
04.2014 - 04.2020
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led security team and contributed to on-call shifts.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Tile Fixer/Builder
Yangst Jang
Lusaka, ZM
03.2012 - 01.2014
Education
Some College (No Degree) - Diploma in Information And Communication Technolog
World Impact Institute Afliate To ICP UK
Lusaka12-2021
Some College (No Degree) - Certificate in Pastel Accounting, Pastel Payroll AndpastelHR
Choice Computer School
Lusaka01-2016
GED -
Serenje Boys Technical High School
Serenje12-2009
GED -
Ndabala Basic School
Serenje12-2006
GED -
Ndabala Primary School
Serenje12-2004
Skills
- Process Improvement
- Schedule Development
- Inventory Control
- Computer Organization
- Computer networking
- Computer troubleshooting
- Programing
- CCTV installation
- CCTV operations
- Communication skills
- Project planning and management
- Monitoring and evaluation
- Research
- Database management
- Staff Management
- Data Analytics
- Strategic Planning
- Complex Problem-Solving
- Training and Mentoring
- Staff Development
- Staff Discipline
- Policy Enforcement
- Goal-Oriented
- Employee Motivation
- Negotiation
Languages
English
First Language
Lala, Bemba and Nyanja
Beginner
A1
Timeline
Supervisor to Stock Controllers
ORS subcontracted by Yalelo Zambia
06.2020 - Current
Security Supervisor
Arm Secure LTD
04.2014 - 04.2020
Tile Fixer/Builder
Yangst Jang
03.2012 - 01.2014
Some College (No Degree) - Diploma in Information And Communication Technolog
World Impact Institute Afliate To ICP UK
Some College (No Degree) - Certificate in Pastel Accounting, Pastel Payroll AndpastelHR
Choice Computer School
GED -
Serenje Boys Technical High School
GED -
Ndabala Basic School
GED -
Ndabala Primary School