Proven team player and efficient problem-solver, I significantly contributed to Luapula Water Supply and Sanitation by optimizing inventory levels and enhancing guest satisfaction. My strong work ethic and expertise in equipment maintenance led to improved service quality and operational efficiency, fostering a positive and productive work environment.
Work History
Plant Attendant
Luapula Water Supply and Sanitation Company
Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Collaborated with team members to improve overall service quality and guest experience.
Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Provided excellent customer service to guests by promptly responding to inquiries and requests.
Responded to customer requests efficiently and with knowledgeable assistance.
Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Contributed to team meetings by suggesting improvements for guest service procedures.
Distribution Assistant
Luapula Water Supply and Sanitation
Played a key role in preparing the warehouse for peak season demands, ensuring sufficient staffing and inventory levels to meet increased order volume.
Assisted in forecasting demand patterns based on historical data analysis, helping optimize inventory levels.
Managed shipping schedules and coordinated with carriers to ensure on-time delivery for all orders.
Implemented cost-saving measures in packaging materials selection, reducing overall expenses without compromising quality or safety standards.
Assisted with training new team members, fostering a positive and collaborative work environment.
Conducted routine maintenance checks on warehouse equipment, ensuring optimal functionality for continued productivity.
Assisted with the development of standard operating procedures that improved overall consistency in daily tasks across the team members.
Education
Trade Certificate - Carpentry
Samfya Youth Resource Centre
Samfys,Zambia
08.2024
Graduate Certificate - Information Technology
Evenly Hone College
Lusaka, Zambia
07.2008
Skills
Strong work ethic
Team player attitude
Reliability and punctuality
Cleanliness and hygiene
Safety awareness
Initiative and Self-motivation
Personal protection equipment (PPE)
Incident reporting
Equipment maintenance
Patience and tact
Equipment fault monitoring
Workstation cleaning
Cleaning and sanitation
Additional Information
. Honestly
. Diligently
. Friendly
Timeline
Plant Attendant
Luapula Water Supply and Sanitation Company
Distribution Assistant
Luapula Water Supply and Sanitation
Trade Certificate - Carpentry
Samfya Youth Resource Centre
Graduate Certificate - Information Technology
Evenly Hone College
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