Lillian Chisanga Mwaba
Ndola
Summary
A hard worker and dedicated worker with minimum supervision, a team leader who explores all areas until results are obtained.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
29
29
years of professional experience
Work History
Branch Manager
First Alliance Bank (Z) Limited
03.2021 - Current
- Developing new strategies to acquire and retain existing customers to increase annual sales
- Meeting clients and prospects in and outside the branch to expand business relationships
- Managing credit department, ensuring smooth operations, and marketing activities
- Managing staff for the whole Branch
- Ensuring all Bank of Zambia guidelines and KYC policies are complied with
- Preparing annual budgets for the branch and ensuring compliance of targets
- Ensuring bank security measures are observed and implemented
- Develop new deposits and loan business
- Market bank products and services and ensure that customers receive the best attention from all staff
- Compile branch performance reports ensuring that all set targets are achieved within the time frames assigned by Head office
- Attend to all staff matters including staff leave, vital records, staff register and staff grievances, career paths, training and development
- Authorize payments, receipts and postings in the system for cash, transfers and clearing independently up to a per-determined level as approved by Head office and jointly with senior officers for amounts beyond their approved/delegated authority
- Ensure that dual vault custodianship is always maintained in the branch
- Ensure that the branch and the ATM have the required cash levels as authorized by Head Office
- Scrutinize and approve new accounts being opened at the branch and authorize related files in the systems
- Ensure proper filing and make sure that the archives are up to date
- Ensure that transaction journals are audited timely, and all reports are checked
- Ensure timely submission of various returns as required by Bank of Zambia and Head office
- Provide a superior level of customer relations and promote the sales and service culture through coaching, guidance and staff motivation
- Ensure prompt reconciliation of outstanding entries and various suspense accounts
- Prepare periodic staff performance reports
Branch Manager
First Alliance Bank (Z) Limited
06.2015 - 02.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Branch Accountant
First Alliance Bank (Z) Limited
06.2013 - 05.2015
- Overlooking of the daily branch operations
- Supervising interbank clearing of cheques
- Authorizing cash payments
- Supervising staff members and attending to administrative issues
Officer
First Alliance Bank (Z) Limited
03.2009 - 02.2013
- Auditing daily cash vouchers
- Supervising cashiers
- Managing cash for the branch
- Preparing cash returns
Supervisor
First Alliance Bank (Z) Limited
03.2007 - 03.2009
- Supervising cashiers
- Supervising Foreign exchange department
Clerk
First Alliance Bank (Z) Limited
03.1996 - 12.2006
- Overseeing requests for credit facilities
- Following up on overdue credits and monitoring
- Supervising of foreign exchange department
- Keeping abreast of all foreign exchange laws, rules and all changes
- Customer relations and all customer complaints and queries
- Handled customer complaints with empathy and composure
- Reporting to the branch manager
Education
Master’s - Business Administration – Finance
Copperbelt University
Kitwe, Copperbelt02.2025
Bachelor of Science - Banking and Finance
Copperbelt University
Kitwe, Copperbelt11.2021
Diploma - Banking and Finance
Zambia Institute of Banking and Finance
Kitwe, Copperbelt02.2014
Certificate - Banking and Finance
Zambia Institute of Banking and Finance
Kitwe, Copperbelt02.2013
Certificate - General Principles of Law
University of Zambia Extension Studies
Ndola, Copperbelt12.2003
GCE Certificate -
Fatima Girls Secondary School
Ndola, Copperbelt11.1991
Diploma - General Principles of Law
University of Zambia Extension Studies
Ndola, CopperbeltAdvanced Certificate - General Principles of Law
University of Zambia
Ndola, Copperbelt06.2024
Skills
- Teamwork
- Problem-Solving
- Strong leadership skills
- Knowledge of bank policies
- Sales expertise
- Good customer relationship
- Customer skills
- Quick learner and adaptive to new laws
- Fast learner
- Operations management
- Branch marketing
- Relationship management
Accomplishments
- Supervised the shifting of First Alliance Bank Kitwe Branch from old premises to new premises
- Mobilized branch deposit and advances at Kitwe Branch of First Alliance Bank (Z) Limited
- Grew clientele base for Kitwe branch
- Pioneered visa cards and internet banking for both Ndola and Kitwe Branch
Languages
English
Travelling
Love seeing new places and trying out new things
Timeline
Branch Manager
First Alliance Bank (Z) Limited
03.2021 - Current
Branch Manager
First Alliance Bank (Z) Limited
06.2015 - 02.2021
Branch Accountant
First Alliance Bank (Z) Limited
06.2013 - 05.2015
Officer
First Alliance Bank (Z) Limited
03.2009 - 02.2013
Supervisor
First Alliance Bank (Z) Limited
03.2007 - 03.2009
Clerk
First Alliance Bank (Z) Limited
03.1996 - 12.2006
Bachelor of Science - Banking and Finance
Copperbelt University
Diploma - Banking and Finance
Zambia Institute of Banking and Finance
Certificate - Banking and Finance
Zambia Institute of Banking and Finance
Certificate - General Principles of Law
University of Zambia Extension Studies
GCE Certificate -
Fatima Girls Secondary School
Advanced Certificate - General Principles of Law
University of Zambia
Master’s - Business Administration – Finance
Copperbelt University
Diploma - General Principles of Law
University of Zambia Extension Studies
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