Lilly Mukhala
Lusaka
Summary
Dynamic business owner with a proven track record in developing strategies that enhance customer engagement and retention. Successfully managed financial planning and inventory, optimizing processes to boost productivity. Skilled in negotiation and team leadership, fostering strong vendor relationships to drive sustainable growth in a competitive market.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Business Owner
Self employed
06.2013 - Current
- Developed business strategies to enhance customer engagement and retention.
- Managed daily operations to ensure smooth workflow and service delivery.
- Oversaw financial planning and budgeting for sustainable growth.
- Managed the daily activities of a cake business, optimizing processes to enhance productivity and client experience.
- Cultivated relationships with vendors to optimize supply chain efficiency.
- Implemented marketing campaigns to increase brand awareness and sales.
- Trained and mentored staff to improve service quality and teamwork.
- Monitored industry trends to adapt business practices accordingly.
- Resolved customer inquiries to maintain satisfaction and loyalty.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Conferred with customers to understand needs and finalize purchase orders.
Education
Associate of Arts -
University of Botswana
Gaborone, Botswana 08.2008 - 05.2012
Skills
- Business strategy
- Financial planning
- Inventory management
- Process optimization
Languages
English
First Language
French
Beginner (A1)
A1
References
References available upon request.
Timeline
Business Owner
Self employed
06.2013 - Current
Associate of Arts -
University of Botswana
08.2008 - 05.2012
Similar Profiles
Aaron WalkerAaron Walker
Freelance Site Engineer at Self employedFreelance Site Engineer at Self employed
Parker BresettParker Bresett
Pet Sitter at Self EmployedPet Sitter at Self Employed
Caroline RabaiottiCaroline Rabaiotti
Interior Project Coordinator at Self EmployedInterior Project Coordinator at Self Employed
Anthony CleggAnthony Clegg
Postmaster at Self EmployedPostmaster at Self Employed
Nicolas Nawej KashamaNicolas Nawej Kashama
Principal Enterprise Architect Consultant at North Node Consulting LimitedPrincipal Enterprise Architect Consultant at North Node Consulting Limited