LINDA MICHELO
Lusaka,Zambia
Overview
17
17
years of professional experience
Work History
Front Office Supervisor
Ciela resort and spa
Lusaka, Lusaka
07.2024 - Current
- Coached employees through day-to-day work and complex problems.
- Organized documents for company communication, travel vouchers, and payment services.
- Created, prepared, and delivered reports to various departments.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Room Attendant
Ciela resort
Lusaka, Zambia
10.2020 - 07.2022
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Receptionist
Ciela resort & Spa
Lusaka , Zambia
07.2022 - 07.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Receptionist
Innovate Insurance Company
01.2019 - 01.2020
- Worked at the reception
Sales Executive
Focus General Insurance
01.2015 - 01.2018
- Organising all office work, filing, receiving and sending documents to head office
- Banking company money for all daily sales
- Preparing weekly reports
- Compiling all monthly commissions for all agents
- Marketing and selling all insurance products and services
Room Attendant
Andrews Motel
01.2013 - 01.2014
- Worked as a room attendant
Room Attendant and Supervisor
Court Yard Hotel
Lusaka, Zambia
01.2009 - 01.2012
- Worked in the housekeeping department as a room attendant and supervisor
Education
Diploma - food and beverages service
City and Guilds
UK01.2009
Diploma - food and preparation
City and Guilds
UK01.2009
Certificate - Hotel and Institutional Catering
Evelyn Hone Collage
01.2008
Certificate - Management
Evelyn Hone Collage
01.2004
Introduction - computers and Microsoft Word
NECOR
01.2003
GCE O' level -
St.Josephs Sec sch
01.2003
Skills
- Scheduling
- Time Management
- Meeting Preparation
- Multitasking and prioritization
- Service-oriented mindset
- Verbal and written communication
- Organization skills
Languages
- English
- Tonga
- Bemba
- Nyanja
- Lenji
References
Ms. Mildred Nyangulu, Manager, Innovate Insurance Company, Mill House Kulundu, Lusaka, Lusaka, 0977579767
Extracurricular Activities
Reading Cooking Baking
Personal Information
- Date of Birth: 08/06/86
- Gender: Female
- Nationality: Zambian
- Marital Status: Single
Telephone
0977584302
Timeline
Front Office Supervisor
Ciela resort and spa
07.2024 - Current
Receptionist
Ciela resort & Spa
07.2022 - 07.2024
Room Attendant
Ciela resort
10.2020 - 07.2022
Receptionist
Innovate Insurance Company
01.2019 - 01.2020
Sales Executive
Focus General Insurance
01.2015 - 01.2018
Room Attendant
Andrews Motel
01.2013 - 01.2014
Room Attendant and Supervisor
Court Yard Hotel
01.2009 - 01.2012
Diploma - food and beverages service
City and Guilds
Diploma - food and preparation
City and Guilds
Certificate - Hotel and Institutional Catering
Evelyn Hone Collage
Certificate - Management
Evelyn Hone Collage
Introduction - computers and Microsoft Word
NECOR
GCE O' level -
St.Josephs Sec sch