LINDA NANGWALE MWILWA
Farm 4009818 Mungule Road, Chisanshi Village, Chibombo,02
Summary
A highly self-motivated person who takes pleasure in learning new things as well as bringing great ideas to the table with the view of improving my knowledge base. A fast learner who finds pleasure in taking up new challenges. Having attended training on the 7 habits of highly effective people, a very effective woman bringing to the table a great wealth of worth to the table. I am a trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. I am dependable and punctual with outstanding mathematical aptitude. I am an organized Bank Teller who is highly proficient in time management. I also provide professional and courteous customer service with high levels of integrity and accuracy. Am very experienced in cash handling, balancing drawers and inventory management.
Overview
23
23
years of professional experience
Work History
Teller
Bank Of Zambia
01.2023 - Current
- Of Zambia
- Collecting Till from Transit Vaults (Strong room) and signing Tellers' Till Strong Room register
- Logging onto Banking System T24, using authorized user ID and password and opening Till online system
- Quick reconciliation of closing balance against physical Cash in Till at start of day
- Receiving deposits from internal clients and Zambia Revenue Authority
- Filing paperwork accordingly.
- Processing of Foreign transactions
- Numismatic coin transactions
- Detection of counterfeit currency
- Daily interaction with Bank employees as well as non-employees, educating on importance of proper cash handling and value of small denominations to society
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Serves as primary point of contact for customers, helping with account transactions
- Educating customers on use of non-cash transactions
- Monitoring and reporting suspicious activities in line with bank security policies
- Following up on customer complaints and providing solutions to enhance customer satisfaction
- Maintaining accurate records of customer transactions in line with bank procedures
- Maintaining friendly and professional customer interactions
- Assisting customers with banking needs and inquiries
- Educated customers on online banking and mobile banking applications
- Referring customers to correct departments for specialized services
- Establishing rapport with new clients to increase satisfaction and loyalty
- Arranged monies received in cash boxes and coin dispensers according to denomination
- Generating monthly reports on customer activity and getting customer feedback.
Farmer
Dzukani Farms
03.2017 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Assisted in development of sustainable agricultural practices and policies to reduce waste.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Identified, isolated and treated diverse pests and diseases in crops and livestock.
- Maintained detailed records of crop production, soil composition.
- Developed and implemented efficient irrigation systems to maximize production.
- Conducted soil testing to determine nutrient levels and soil composition.
- Negotiated and secured contracts with vendors, suppliers and agricultural partners to support cost-effective operations.
- Performed repairs and preventive maintenance on equipment and property.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Maintained ranch records and documentation.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
- Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
- Budgeted equipment purchases and regular repairs.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Researched pests and diseases common to individual types of stock and developed mitigation plans.
- Collected and reported on metrics related to stock growth, production actions and environmental assessments to facilitate effective decision making.
- Created farm strategies to maximize production and convert farm operations to commercial standards.
Finance & Administration
Church, Zambia International Church of Christ
02.2016 - Current
- Running church
- Doing administrative and secretarial support for Church Evangelist
- Publishing, printing and mailing informative, newsletters to church members and leadership team
- Maintaining church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities
- Handled church correspondence, member database and building scheduling
- Creating and updating membership rosters, church documents
- Creating organized filing system to manage all documents
- Reconciling Bank accounts and investigating variances
- Analyzing budgets, forecasts and current trends to support overall financial operations
- Identifying and correcting miscalculations and financial discrepancies to support quality assurance
- Managing expense tracking vouchers
- Producing reports outlining latest financial information such as expenses, income and outstanding balances
- Performing banking, business administration and financial tasks to guarantee quality service for members
- Preparing internal and regulatory financial reports, balance sheets and income statements
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Preparing cash flow projections, cost analysis and monthly, quarterly and annual reports
- Improving overall financial reporting by streamlining control processes and reporting structures
- Conducting financial due diligence on potential investments and acquisitions
- Sit on all Board meetings as advisor to the Board.
Note Examiner
Bank of Zambia
03.2016 - 12.2022
- Verifying and confirming the correctness of the number of pieces of notes in a Bundle
- Processing and sorting notes by separating them into fit and unfit notes
- Examining banknotes for authenticity
- Ensuring that money counting machines are clean and in working condition and reporting any faults to the technicians
- Ensuring that my work area is clean
- Updating the register with any shortfalls; overages and any counterfeit notes accordingly
- Correctly recording all bundles received, verified and sorted in my personal register
- Processing mutilated currency received from clients in the banking hall, through recording appropriate entries and requisitioning funds to refund the clients
- Verifying, balance cash destined for sub chests
- Verifying, balancing and delivering cash to replenish stocks at sub chests, in order to ensure that there is enough cash at sub chests
- Processing mutilated currency received from clients in the banking hall, through recording appropriate entries and requisitioning funds to refund the clients.
Vault Custodian
BANK OF ZAMBIA
12.2021 - 12.2021
- Balanced staff and vault at end of day and secured monies in accordance with established procedures
- Performed vault, door duties to facilitate opening and closing of operations
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft
- Complied with security and internal control procedures and policies
- Reconciled reports and general ledger accounts for Commercial Banks to identify unusual transactions, fraud and accounting errors
- Counted, verified and handled bank deposits and armored car transactions.
Senior Accounts Assistant
Corpus Legal Practitioners
04.2007 - 03.2016
- Maintained clean and organized files by keeping accounts payable records up to date
- Processed payments and documents such as invoices, payment vouchers, employee reimbursements, and statements
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Used accounting software to maintain and update client statements
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
- Entering transactions into ACCPAC accounting software and other records
- Verified items billed against items ordered and reconciled differences through follow-up with legal practitioners
- Analyzed financial discrepancies and provided solutions for accurate financial records
- Coordinated with external auditors to resolve discrepancies
- Coordinated office supply ordering to avail materials for streamlined operations
- Transferred data and documents to facilitate system migration and software updates
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability
- Assisted management with annual expense plans to strategically track income or revenue
- Handled day-to-day accounting processes to drive financial accuracy
- Recorded deposits reconciled monthly bank accounts and tracked expenses
- Matched purchase orders with invoices and recorded necessary information
- Generated invoices upon receipt of billing information and tracked collection progress
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Supported management by processing invoices and documents with consistent on-time delivery
- Maintained account accuracy by reviewing and reconciling checks monthly
- Streamlined daily reporting information entry for efficient record keeping purposes
- Presented audit findings to accounting manager after reviewing results and paperwork
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Banking of all cash and preparation of receipts
- Training of Staff in in use of Company database and general client relations on minimizing work done going unpaid
General Manager
Triple T Tyres
07.2013 - 06.2015
- The Company dealt in sales of used Tires
- Before I joined them as a consultant, the Company had no structure and proper management
- Proceeds from Tyre sales would be used for non-business activities
- So, I took the following actions to correct the situation:
- 1.Audited past Sales and created schedules for each month -
- 2
- Took count of all the stock that was unsold -
- 3.Prepared the first financial statements for the Company -
- 4.Prepared Policies on procedures for collecting and retiring of Petty cash, going on leave, receipting of sales etc
- Registered the Company for tax purposes and managing the monthly calculations and remittance of Turnover Tax
- I also ensure timely remittance of NAPSA and ensuring Compliance with PACRA and the Lusaka City Council
- I prepare monthly management reports and reconciliation statements
- The Company is currently winding down and I am assisting with the winding down process
- Developed and implemented strategies to increase sales and profitability
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee evaluations, and contract details
- Formulated policies and procedures to streamline operations
- Introduced new methods, practices, and systems to reduce turnaround time
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Mitigated business risks by working closely with staff members and assessing performance.
Accountant Consultant
MPONDE FARMS
01.2015 - 03.2015
- Created proper records for all transactions for Farm and reconciled all transactions and gave policy of handling of use of funds and retiring disbursed funds
- Reconciled accounts and reviewed expense data, net worth, and assets
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues
- Evaluated and improved financial records to make important business decisions.
Chess Instructor
CHESHIRE HOMES FOR DISABLED CHILDREN, GIRLS & KABULONGA BOYS SECONDARY
01.2001 - 06.2003
- Taught chess to the children at Cheshire Homes as a volunteer for 1 year
- Taught Chess at Kabulonga Boys and Kabulonga Girls High school for 2 years as a volunteer
- Met needs of different students by adapting teaching materials and methods
- Provided feedback, guidance and support to students on participation and performance
- Monitored student progress and provided individualized instruction to meet student needs and goals
- Supported students in identifying, setting and achieving personal goals
- Conducted classes and workshops for students on special topics of interest.
Education
O' Level - Senior High School
Kabulonga Girls Secondary School
Lusaka11.1999
Associate of Applied Science - Accounting Technician
National Institute For Public Administration
Lusaka2013
Master of Science - CA Advisory Professional in Accountancy
Zambia Institute For Chartered Accountants
Lusaka, 0911.2021
Skills
- Tax Return Preparation
- Producing Final Financial Statements
- Accounts Payable & Receivable - recons
- Prepare Budgets
- Payroll Administration
- Cash Handling Expertise
- Foreign Currency Exchanges
- Risk Management Evaluations
Additional Information
- /11/1 Tribe: , Chewa Religion: Christian
Timeline
Teller
Bank Of Zambia
01.2023 - Current
Vault Custodian
BANK OF ZAMBIA
12.2021 - 12.2021
Farmer
Dzukani Farms
03.2017 - Current
Note Examiner
Bank of Zambia
03.2016 - 12.2022
Finance & Administration
Church, Zambia International Church of Christ
02.2016 - Current
Accountant Consultant
MPONDE FARMS
01.2015 - 03.2015
General Manager
Triple T Tyres
07.2013 - 06.2015
Senior Accounts Assistant
Corpus Legal Practitioners
04.2007 - 03.2016
Chess Instructor
CHESHIRE HOMES FOR DISABLED CHILDREN, GIRLS & KABULONGA BOYS SECONDARY
01.2001 - 06.2003
O' Level - Senior High School
Kabulonga Girls Secondary School
Associate of Applied Science - Accounting Technician
National Institute For Public Administration
Master of Science - CA Advisory Professional in Accountancy
Zambia Institute For Chartered Accountants
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