Lipepa Nyambe
Kitwe
Summary
Personable Sales Administrator with a proven track record at NUCO Industrial Services, excelling in inventory control and supplier relationship management. Enhanced operational efficiency through streamlined order processing and improved delivery times, while fostering strong client relationships. Detail-oriented and proactive, I consistently drive customer satisfaction and cost savings through effective communication and strategic initiatives.
Overview
3
3
years of professional experience
Work History
Sales Adminisatrtor
NUCO Industrial Services
08.2023 - Current
- Monitored inventory levels and initiated reorder processes to prevent shortages.
- Coordinated delivery schedules to ensure timely material availability.
- Collaborated with vendors to resolve shipment discrepancies and improve communication.
- Streamlined order processing workflow, enhancing efficiency in inventory management.
- Analysed production needs to optimise resource allocation and minimise delays.
- Maintained accurate records of shipments and inventory for tracking purposes.
- Developed process documentation to standardise expediting procedures across teams.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Improved delivery times by closely monitoring and prioritising urgent orders.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Negotiated with vendors to secure more favourable terms, resulting in Purchasing costs.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Suggest and spearhead continuous improvement initiatives, suggesting new strategies for improving overall operations.
- Coordinated with sales teams to proactively address potential bottlenecks or delays in the fulfillment process.
Internal Sales Associate
NUCO Industrial Services
02.2023 - Current
- Developed and maintained strong relationships with clients to drive sales growth.
- Collaborated with cross-functional teams to streamline order processing and improve service delivery.
- Analysed customer feedback to identify trends and enhance product offerings.
- Managed sales inquiries, providing timely responses to ensure customer satisfaction.
- Trained new team members on company products and sales techniques for improved performance.
- Conducted market research to identify new business opportunities and support strategic planning.
- Mentored junior associates in developing their skills and meeting career objectives.
- Utilised CRM software effectively, maintaining accurate records of client interactions for seamless communication across the team.
- Managed a diverse portfolio of accounts, skillfully prioritizing tasks based on urgency and importance for optimal results.
Education
BBA - Business Administration
Copperbelt University
Kitwe, Zambia10-2022
High School Diploma -
Ibenga Girls' Secondary School
Masaiti, Luanshya12-2012
Skills
- Inventory control
- Shipping and receiving
- Purchasing and Cost Control
- Shipment scheduling
- Transportation management
- Shipping logistics and documentation
- Supplier relationship management
- Detail-oriented
- Order fulfillment
Timeline
Sales Adminisatrtor
NUCO Industrial Services
08.2023 - Current
Internal Sales Associate
NUCO Industrial Services
02.2023 - Current
BBA - Business Administration
Copperbelt University
High School Diploma -
Ibenga Girls' Secondary School