LISA NDALAMA
Summary
Driven Waitress Trainee from Leonidas Restaurant and Lounge, adept in allergy awareness and special event coordination. Excelled in upselling, enhancing sales, and fostering customer relationships through expert menu knowledge and attentive service. Demonstrated proficiency in food presentation and complaint handling, ensuring high standards of dining experience.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Leonidas Restaurant and Lounge
01.2018 - 09.2019
- Upsold high-profit items to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Education
Diploma - Clinical Medicine
Woodlands University College
Lusaka Zambia Certificate In Baking And Decorating - Food Preparation
Cake Market Zambia
Lusaka Zambia 07.2023
Skills
- Wine pairing
- Special Event Coordination
- Allergy awareness
- Handling Complaints
- Food Running
- Order Taking
- Food presentation
- Food inspection
Timeline
Waitress Trainee
Leonidas Restaurant and Lounge
01.2018 - 09.2019
Diploma - Clinical Medicine
Woodlands University College
Certificate In Baking And Decorating - Food Preparation
Cake Market Zambia
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