LISA PHIRI
LUSAKA
Summary
TO ENSURE THAT HARDWORK IS APPLIED IN ALL MANNERS OF WORK AND PUTTING IN MY BEST AT ALL TIMES THROUGH THE KNOWLEDGE ACQUIRED FROM MY TRAINING AND EXPERIENCE. TO ALSO TAKE UP THE CHALLENGES THAT COME MY WAY AND FIND SOLLUTIONS THAT WILL MAKE A DIFFERENCE.
Overview
9
9
years of professional experience
Work History
NEWS REPORTER
HONE FM
- Researched and produced daily news reports.
- Delivered unscripted breaking news and special event coverage to community.
- Crafted well-written news stories based on facts and edited content when time and space required it.
- Interviewed individuals from all walks of life and all cultures for breaking news stories.
- Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
STORES PERSONEL
CREATIVE ALUMINIUM AND GLASS LIMITED
01.2023 - Current
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Exercised discretion when dealing with confidential and sensitive matters.
- Built and maintained professional relationships with clients and co-workers.
- Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
INTERNAL SALES REPRESENTATIVE
CREATIVE ALUMINIUM AND GLASS LIMITED
01.2022 - 01.2023
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Researched and identified possible new accounts for sales development.
- Assisted with creating scripts and responses for consumer interaction.
- Identified consumer interests and key market identifies for new accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
STORES ASSISTANT
CREATIVE ALUMINIUM AND GLASS LIMITED (ESPEKA)
01.2021 - 01.2022
STORES AND PROCUREMENT ASSISTANT
LUSAKA HOTEL
01.2020 - 01.2021
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Exercised discretion when dealing with confidential and sensitive matters.
- Procured goods and supplies while adhering to strict industry rules and procedures.
- Built and maintained professional relationships with clients and co-workers.
SALES REPRESENTATIVE
LUSAKA HOTEL
01.2019 - 03.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
INTERNSHIP
ZNBC
01.2018 - 04.2018
- WORKED AS A NEWS REPORTER AND WRITER FOR NEWSROOM AND PRODUCTION TEAM
- Interacted with sources by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
OFFICE ASSISTANT
02.2015 - 08.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Attended site visits for potential project.
Education
Customer Service Management
AQSkill
Online12.2023
DIPLOMA IN JOURNALISM AND PUBLIC RELATIONS - Journalism, Broadcast
EVELYN HONE COLLEGE
LUSAKA2018
High School Diploma -
MATERO GIRLS HIGH SCHOOL
LUSAKA11.2011
Skills
- GOOD TYPING SKILLS
- GOOD COMMUNICATION SKILLS
- GOOD WRITING SKILLS
- CONTENT DEVELOPMENT SKILLS
- GOOD COMPUTER SKILLS
- CUSTOMER RELATIONSHIP MANAGEMENT
- AUDIO AND VIDEO EDITING SKILLS
Accomplishments
- CERTIFICATE IN DATA JOURNALISM
- CERTIFICATE IN MULTI MEDIA STORY TELLING
- CERTIFICATE IN JOURNALISM TRAINING FOR RADIO PRESENTERS
References
MR. MWEEMBA, MEDIA STUDIES DEPARTMENT, HEAD OF SECTION, 0976605364
MRS. MUMBA, HUMAN RESOURCE, LUSAKA HOTEL, 0979478263
MRS. CHIPILI, ADMIN, CREATIVE ALUMINIUM, 0977342709
Timeline
STORES PERSONEL
CREATIVE ALUMINIUM AND GLASS LIMITED
01.2023 - Current
INTERNAL SALES REPRESENTATIVE
CREATIVE ALUMINIUM AND GLASS LIMITED
01.2022 - 01.2023
STORES ASSISTANT
CREATIVE ALUMINIUM AND GLASS LIMITED (ESPEKA)
01.2021 - 01.2022
STORES AND PROCUREMENT ASSISTANT
LUSAKA HOTEL
01.2020 - 01.2021
SALES REPRESENTATIVE
LUSAKA HOTEL
01.2019 - 03.2020
INTERNSHIP
ZNBC
01.2018 - 04.2018
OFFICE ASSISTANT
02.2015 - 08.2015
NEWS REPORTER
HONE FM
Customer Service Management
AQSkill
DIPLOMA IN JOURNALISM AND PUBLIC RELATIONS - Journalism, Broadcast
EVELYN HONE COLLEGE
High School Diploma -
MATERO GIRLS HIGH SCHOOL
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