Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
PATRICIA CHABALA

PATRICIA CHABALA

Lusaka

Summary

Results-oriented Business Administrator with a strong track record of optimizing profits, reducing expenses, delivering top-notch administrative support, training staff, and coordinating company events. Skilled in leadership, communication, time management, and maintaining composure under pressure. Work well under high pressure within high volume environment, excellent ability to work independently, evaluate situations and act appropriately. Able to show accurate, reliable and focused attention on quality and timely completion of all assignments. Focused and disciplined person, who exudes professionalism, proficiency, full of integrity, conscientious, probity, attentive to details, quick learner, bring out the best works out of my commitments. Ability to organize, Self-motivated, adaptable, energetic and charismatic with good communication skills, Good analytical and creative thinking skills. Good Listener, Ability to work to strict deadline.

Overview

8
8
years of professional experience

Work History

Loan Officer

Good Fellow Finance Chongwe Branch
Chongwe, Zambia
09.2017 - Current
  • Performed quality assurance reviews on all closed loans for compliance purposes.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Negotiated terms and conditions of loan contracts.
  • Evaluate creditworthiness by processing loan applications and documentation within specified limits
  • Interview applicants to determine their financial eligibility and the feasibility of granting loans
  • Maintain and update clients’ account records
  • Operate in compliance with laws and regulations and adhere to lending compliance guidelines

Cashier

Builders warehouse
09.2017 - 10.2017
  • Operated cash register efficiently and accurately, andprocessed payments by cash, check, credit card, gift card, or automatic debit.
  • Undertook general administrative tasks
  • Delivered accurate, quick and resourceful customer service

Telemarketing Associate

Phoenix professional services
03.2017 - 09.2017
  • Contact current or potential customers to promote Services
  • Explain services and answer questions from customers
  • Schedule appointments with prospective customers
  • Analyzed data from previous marketing efforts to determine areas needing improvement.

Sales champion

Vodafone Zambia
09.2016 - 12.2016
  • Get the sale, using various customer sales methods (Door-to-Door, Cold calling, Presentations etc)

Education

Degree - Business Administration

Information and Communication University
01.2024

Diploma - Business Administration

National Institute of Public Administration
01.2014

Grade Twelve Certificate -

David Kaunda Technical High School
01.2008

Skills

  • Performance Reports
  • Planning
  • Project Implementation
  • Marketing
  • Analytical skills
  • Budgeting
  • Financial forecasts
  • Social and relationship management
  • Research
  • Administration
  • Leadership
  • Customer Service
  • Scheduling
  • Problem Solving
  • Numerical accuracy
  • Driving sales
  • Data Recording

Accomplishments

  • Exceeded monthly sales targets by an average of 85%, resulting in a total increase in revenue by 70%.
  • Increased customer satisfaction ratings from an average of 75% to 90% within six months, through personalized sales techniques.

References

  • Nsofwa Malutu, +260 978510843
  • Miss Elizabeth Mponda, Human Resource officer, Builder’s warehouse, +260 969-219144
  • Mr. Jackson Mulwanda, Branch Manager, Good Fellow Finance, +260978328526

Timeline

Loan Officer

Good Fellow Finance Chongwe Branch
09.2017 - Current

Cashier

Builders warehouse
09.2017 - 10.2017

Telemarketing Associate

Phoenix professional services
03.2017 - 09.2017

Sales champion

Vodafone Zambia
09.2016 - 12.2016

Degree - Business Administration

Information and Communication University

Diploma - Business Administration

National Institute of Public Administration

Grade Twelve Certificate -

David Kaunda Technical High School
PATRICIA CHABALA