Livay Moonga
Hotel management Diploma
Lusaka,Zambia/ Lusaka province 09
Summary
Proven leader in hospitality management, adept at menu development and waste reduction, with a track record of enhancing customer satisfaction at Sun International Hotels. Excels in banquet operations and catering coordination, achieving top-rated health inspection scores through meticulous hygiene practices. Demonstrates exceptional multitasking and team coordination abilities, significantly reducing wait times.
Work History
Food and Beverage Supervisor
Le Elementos Hotel
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Restaurant Manager
Natural Mystic Lodge
Cashier
Sun International Hotels
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waiter
Sun International Hotels
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Bartender
Sun International Hotels
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Room Service Supervisor
Sun International Hotels
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Education
Diploma - Tourism And Hotel Management
09.2015
Skills
- Menu development
- Waste reduction
- Catering coordination
- Banquet operations
Timeline
Food and Beverage Supervisor - Le Elementos Hotel
Restaurant Manager - Natural Mystic Lodge
Cashier - Sun International Hotels
Waiter - Sun International Hotels
Bartender - Sun International Hotels
Room Service Supervisor - Sun International Hotels
Livingstone College of Tourism Studies - Diploma , Tourism And Hotel Management
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