Lizzy Kabaso
Ndola
Summary
Focused Quality Assurance/Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.
Overview
5
5
years of professional experience
Work History
Quality Assurance/Quality Control Supervisor
Wilmar Industries Zambia Limited Company
05.2019 - Current
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supervised and direct quality control personnel through effective mentoring, coaching and work delegation.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
- Improved supplier relationships through consistent communication and feedback on product specifications.
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
- Reduced customer complaints with thorough testing and prompt resolution of identified issues.
- Mentored new hires in company policies and procedures, ensuring rapid integration into the quality control team.
- Reviewed raw material specifications for alignment with company requirements, reducing instances of non-conformance in finished products.
- Managed a diverse team of quality control technicians, fostering collaboration and open communication.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in warehouse.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
- Supervised ongoing daily production phases.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
Education
Diploma - Science Laboratory Technology
Evelyn Hone College
Lusaka, Zambia 10.2019
Skills
- Analytical chemistry
- Quick learning
- Timely preparation and testing of samples
- Maintenance and calibration of equipments
- Proficient in computers
- Problem-solving
- Communication skills
- Commitment to safety and Quality
- Commitment to quality control
- Quality assurance
- Continuous improvement
- HACCP knowledge
- GMP Knowledge
- Microsoft Office
- Standard Operating Procedures
- Visual Inspection
- Customer Focus
- Quality Management Systems
- Laboratory skills
- Product Inspection
- Sampling methods
- Equipment Calibration
- Data Interpretation
- Maintenance team collaboration
- Corrective Action Planning
- Assigning Work
- Staff Supervision
- Inventory Management
- Performance monitoring
Additional Information
- I am excited about the opportunity to work with a talented team and contribute to innovative research and projects.
- 4 years and 10 months
Currentcompany
Wilmar industries Zambia limited
Resume
Attached
Companyaddress
Plot 5 Chinika Road, Ndola, Zambia
Personal Information
Title: Human Resource Manager
Timeline
Quality Assurance/Quality Control Supervisor
Wilmar Industries Zambia Limited Company
05.2019 - Current
Diploma - Science Laboratory Technology
Evelyn Hone College
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