Lobiam Mwanza
Summary
Dynamic leader with proven expertise in team management and excellent customer service, honed at Eureka Camping Park. Specializes in maintaining safe, efficient operations while enhancing guest experiences. Skilled in multitasking and problem-solving, ensuring high standards of health and safety. Achieved continuous improvement through effective feedback systems, significantly improving campsite service quality.
Overview
18
18
years of professional experience
Work History
Bar/Camp Site Manager
Eureka Camping Park
02.2009 - Current
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
- Managed camp operations for serving over a numerous amount of campers each day.
- Managed daily operations, ensuring smooth functioning of the campsite and timely resolution of issues.
- Implemented feedback systems to gather valuable input from campers, parents, and staff for continuous improvement initiatives.
- Maintained safe and clean facilities, regularly inspecting equipment and addressing potential hazards proactively.
- Taking care of all clients needs during their stay at Eureka. Always welcoming them with a smile.
Bar/Restaurant Server
Munda Wanga
01.2006 - 01.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Grade 12 -
Chongwe Secondary School
Chongwe, ZambiaPrimary School -
Chiyota And Chinyunyu Primary School
Lusaka ZambiaSkills
- Health and safety
- Site Maintenance
- Team Management
- Excellent customer service skills
- Multitasking
- Motivating others
- Problem-solving skills
Timeline
Bar/Camp Site Manager
Eureka Camping Park
02.2009 - Current
Bar/Restaurant Server
Munda Wanga
01.2006 - 01.2009
Grade 12 -
Chongwe Secondary School
Primary School -
Chiyota And Chinyunyu Primary School
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