Summary
Work History
Education
Skills
References
Personal Information
Languages
Timeline
Generic

Lois Ziola Wonani

Lusaka,Zambia

Summary

With a strong foundation in leadership and a commitment to personal and professional growth, I am seeking an opportunity to apply my skills and dedication in a professional manner. I am eager to contribute effectively and learn in a dynamic work environment. I am able to work with supervision, goal oriented, eager to learn and develop good interpersonal skills required to gain knowledge and experience. The knowledge, skills acquired in education gives me the confidence to be able to work on given tasks.

Work History

Call Center Agent

Ison Xperience
  • Worked with CRM systems to log call records.
  • Managed high-volume inbound and outbound calls in a professional manner.
  • Handled customer queries, complaints, and service information.
  • Recorded customer interactions in CRM systems and escalated unresolved issues.

Loan Agent

Zamcash
  • Reminded clients of their loan due dates through phone calls and SMS follow-ups.
  • Explained loan products, repayment terms, and interest rates clearly to potential clients.
  • Educated clients on the benefits of timely repayment and the consequences of delays.
  • Maintained polite and professional communication to encourage responsible borrowing.
  • Logged queries on CRM systems.

Sales Assistant

Mika Meats
  • Assisted customers in selecting meat products and answered product-related questions.
  • Operated the scale and handled cash/MPOS payments.
  • Ensured cleanliness and proper packaging of meat products.
  • Monitored stock levels and reported shortages to supervisors.
  • Handled customer queries and complaints professionally.

Light of the World Foundation
  • Assisted in advocating for the voiceless and preventing discrimination.

Education

Bachelor - Public Administration

NIPA

Grade 10 –Grade 12 -

Kaweya Trust School
Lusaka

GCE -

Caritas Convent
Kabwe

Reception – grade 7 -

Kabwe Trust School
Kabwe

Skills

  • Computer literate
  • Proficient in Microsoft Office Suite
  • Good communication skills
  • Self-management skills
  • Strong interpersonal skills
  • Problem-solving skills
  • Strong oral and written communication skills
  • Adaptability
  • Time Management

References

  • Pastor Conrad Muwina, Light of the World Foundation, 0966535396, Lusaka, Zambia, muwinaconrad@gmail.com
  • Mr John Ngunga, Mika Meats, 0976305502, Lusaka, Zambia
  • Ms Zitha, Zamcash, 0975835200

Personal Information

  • Date of Birth: 03/29/98
  • Marital Status: Single

Languages

  • Bemba
  • English
  • Bemba

Timeline

Call Center Agent

Ison Xperience

Loan Agent

Zamcash

Sales Assistant

Mika Meats

Light of the World Foundation

Bachelor - Public Administration

NIPA

Grade 10 –Grade 12 -

Kaweya Trust School

GCE -

Caritas Convent

Reception – grade 7 -

Kabwe Trust School

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Lois Ziola Wonani