LORRAINE CHUMPUKA
Lusaka,Zambia
Summary
Driven professional with keen aptitude for organisation and communication. Possesses strong administrative skills and aims to streamline operations and enhance productivity. Known for maintaining confidentiality and managing complex schedules with precision.
Overview
5
5
years of professional experience
Work history
Personal assistant to the managing director
Micro Finance Zambia
Lusaka, Lusaka Province
02.2026 - Current
- Managed correspondence, resulting in streamlined communication channels.
- Liaised with stakeholders effectively; ensured alignment of organizational goals.
- Maintained effective communication flow by managing Managing Director's inboxes and diaries.
- Fostered positive client relations with professional front line service delivery.
- Handled confidential information discreetly, ensuring privacy and trustworthiness.
- Coordinated company events, fostering positive work environment.
- Managed vendor relationships for timely supply of office essentials.
- Assisted in recruitment process to attract top talents for organisation.
- Sourced office supplies in line with procurement guidelines to achieve value for money.
- Scheduled meetings, conferences and appointments.
Administrative Support
Betkwacha
Lusaka
07.2024 - 11.2025
- Implementation of new document management system that improved document version control and access control
- Development and management of comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate
- Organizing and managing multiple calendars for senior management, prioritizing and responding to emails and scheduling meetings
- Maintenance of inventory such as office supplies and equipment, ensuring that office was stocked with necessary items
- Developing and implementing processes and procedures to streamline office operations
- Assisting with payroll processing, including verifying and entering employee time sheets and employee information
- Compliance with regulatory bodies and maintenance of safe work environment
- Editing and formatting documents and presentations for accuracy, clarity, and consistency
- Developing and maintaining up-to-date database of contacts and vendors, ensuring accurate and timely communication
- Provided comprehensive administrative support during organisational restructuring period.
Legal and Compliance Officer
Bolabet Company Limited
Lusaka
06.2023 - 05.2024
- Legal drafting and reviewing of contracts
- Completing all license applications
- Manage all legal and compliance aspects of business
- Legal interpretation: Interprets key statutes, Regulations and other pieces of key legislation, which have bearing in carrying out core business of Company
- Provide ethics training and counsel to employees
- Undertake effectively review of draft regulations in order to ensure their quality and conformity to statutes
- Drafting and review of business contracts and other legal documents in order to safeguard interest of Bola bet
- Any other duty as may be assigned by Chief Executive Officer
- Trained management and employees to emphasis importance of protocols and requirements.
- Investigated complaints and gathered evidence to verify violation of laws or regulations.
- Reviewed accounts to detect unusual activity, fraud or abuse of system, gathering data and information.
- Analyzed reports of claims, payments and settlements to validate compliance with terms of policy or procedure.
- Coordinated meetings with key personnel to ensure continued adherence to regulations.
Executive/Personal Assistant
Bolabet Company Limited
Lusaka
11.2022 - 06.2023
- Act as the point of contact between the CEO and internal/external clients
- Ensure documents are easily accessible and well maintained
- Ensure daily, weekly, monthly and quarterly update of company directory
- Providing advice to CEO and Directors on interpretation of company policies, procedures and other matters to facilitate timely decision making
- Monitoring and following up all outstanding issues on behalf of CEO and Directors
- Maintaining confidentiality at all times
- Making travel, accommodation, meeting and event arrangements for CEO and Directors
- Arranging for Board meetings and calling concerned members to ensure their availability for Board meetings
- Arranging for payment of allowances for company employees and stakeholders
- Ensuring timely communication of relevant information to Board members
- Preparing budgets, cost analyses and reports periodically
- Reviewing and pursuing all proposals and possible partnerships with private and public sector partners with view of mutually benefiting partnerships
- Screen and direct phone calls, distribute correspondence, handle requests and queries appropriately
- Manage diary and schedule meetings and
- Source office supplies
- Maintain office filing system
- Screen incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
- Restock office supplies and submitted purchase orders.
- Organized personal and professional calendars, including reminders and updates for upcoming meetings and events.
- Document and share weekly meeting minutes.
- Performed background research for special projects.
- Edited and finalized letters before distribution to check for clarity and accuracy.
Legal Assistant
Ferd Jere & Company
Lusaka
10.2021 - 10.2022
- Keeping records, accounts, and undertaking other routine administrative duties
- Assisting with vast range of company secretarial work
- Drafting all necessary motions relevant to cases
- Conducting legal researches and fact investigations for case litigation
- Offering extensive case status explanations to clients
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Evaluated existing practices and shared insights with management to aide in decision-making and help streamline processes.
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
Education
Legal Drafting and Negotiation Skills Certificate - Law
DLAA Piper
LusakaBachelor of Laws - Law
Mulungushi University
Kabwe11.2021
School Certificate - Grade 12
Mary Queen of Peace
Lusaka2016
Skills
- Microsoft office, Customer Service, Business Administration, Regulatory Compliance, Contract Management, Decision Making Skills, Filing Skills, Research Skills, Meetings Organization, Minute taking and preparation, Budgeting Skills Communication Skills, Confidentiality, Vendor management, Negotiation Skills, Time Management, Data Management, Calendar management
- Executive brief preparation
- Recruitment support
LANGUAGES
English, Bemba, Nyanja
REFERENCES
- Phelma, Chishala, phelmac@gmail.com, +260977170891, Betkwacha
- Robin, Palmer, Robin@bolabet.co.zm, +27624651467, Bolabet Company Limited
- Malala, Chawelwa, malalahandila@gmail.com, +260979344862, Betkwacha
Timeline
Personal assistant to the managing director
Micro Finance Zambia
02.2026 - Current
Administrative Support
Betkwacha
07.2024 - 11.2025
Legal and Compliance Officer
Bolabet Company Limited
06.2023 - 05.2024
Executive/Personal Assistant
Bolabet Company Limited
11.2022 - 06.2023
Legal Assistant
Ferd Jere & Company
10.2021 - 10.2022
Legal Drafting and Negotiation Skills Certificate - Law
DLAA Piper
Bachelor of Laws - Law
Mulungushi University
School Certificate - Grade 12
Mary Queen of Peace