LOSTRIDAH NAWA
Lusaka,Zambia
Summary
I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practice. Also skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With five years of experience in the financial industry, has an excellent reputation for resolving problems and working towards team goals. Seeking to acquire and maintain a position that offers professional challenges and an opportunity of utilizing interpersonal skills, excellent time management and problem-solving skills. Being an organized and dependable individual, has, in the past roles been successful at managing multiple priorities with a positive attitude. Possesses the willingness to take on added responsibilities to meet team goals with enthusiasm, hard work, attention to detail and excellent organizational skills. Finally, I have a clear understanding of finance and have training in Accounts which will aid in learning, growth and exceling in my role.
Overview
15
15
years of professional experience
2017
2017
years of post-secondary education
Work history
Senior Tax Consultant-Taxpayer Service and Education
Zambia Revenue Authority
06.2025 - 09.2025
- Conduct taxpayer education sessions both physically and virtually.
- Conduct TV and radio programs on taxpayer education.
- Utilize BIDA reports to conduct targeted taxpayer education programs.
- Improve the accuracy of the taxpayer demographic details.
- Expand taxpayer services access points.
- Enhance collaboration external stakeholders.
- Conduct targeted engagements to support underperforming tax types.
Assistant Inspector-Smart Invoice (Electronic Invoice)
Zambia Revenue Authority
01.2024 - 06.2025
- Conduct taxpayer sensitization and sign up on Smart Invoice.
- Provide Smart Invoice functional support to registered taxpayers and attend to relevant correspondence timely.
- Coordinate taxpayer training on the use of Smart Invoice.
- Support the Taxpayers in the sign-up and registration of device process.
- Liaise with ICT and the Project Team for technical support to Taxpayers.
- Monitor, identify, document and communicate risks in the usage of Smart Invoice.
Assistant Tax Inspector-Business Intelligence and Analytics Unit
Zambia Revenue Authority
03.2023 - 01.2024
- Analyze using Excel, Power BI and Access Structured Query Language (SQL), and disseminate Central Transaction Verification (CTV) data to senior management and the Design, Monitoring and International Relations (DMIR) unit for appropriate action.
- Provide updates on the progress made on CTV analyses and subsequent audits to senior management.
- Analysis and dissemination of Integrated Financial Management Information System (IFMIS) to senior management and relevant units for appropriate action.
- Provide updates on the progress made on IFMIS analyses and subsequent audits to senior management.
- Identify external data sources and carry out data analyses from these sources.
- Disseminate data analytics findings from external data sources to senior management and relevant units.
- Provide analyzed business intelligence to senior management and DMIR.
Assistant Tax Inspector-Data Analytics
Zambia Revenue Authority
10.2022 - 03.2023
- Use Excel, Access and/or Structured Query Language (SQL) to extract data from various systems for data matching and analysis purposes.
- Carry out various analysis for allocated data types.
- Carries out Industry indexes analyses.
- Monitoring of Registration/ Deregistration Process (Input from PACRA, Registrar of Societies).
- Maintain and update Central repository of registers (taxpayer register, returns, payments, imports, exports).
- Conducts audits when assigned by supervisor and in line with the Audit procedures.
- Provides information on potential risk areas to the unit manager.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Assistant Tax Inspector- VAT Credibility Audit
Zambia Revenue Authority
Lusaka, Lusaka
07.2022 - 10.2022
- Analyze VAT refund claims made by taxpayers from periods November 2019 and before.
- Download tax returns on the Taxonline I and analyze them using excel to determine correct position (Payable or Claimable) for the taxpayer with reference to the VAT Act.
- Request for a Central Transaction Verification (CTV) report from the unit in charge of this and check the completeness of sales for Output tax verification purposes.
- Engage third parties to the taxpayer being audited to ascertain completeness of sales.
- Conduct site visits to understand nature of business for the taxpayer being audited.
- Review current and past VAT laws to ascertain apportionment for partially exempt taxpayers.
- Initiate and conduct an issue audit if the analysis of the CTV shows some undeclared sales.
- Request relevant documents (Ledgers, Invoices, Bank Statements, Export documents, import documents, Local Purchase Orders, etc.) from taxpayers to analyze and check for validity of the input tax claims with reference to the VAT Act.
- Look out for any possible tax fraud among the documents for further audits.
- Use excel to analyze and display my findings.
- Liaise with taxpayers on the findings of the audit and make them sign an agreement form.
- Prepare an audit report, assessment notice, refund adjustment form, and other documents to send the taxpayer and other relevant units for processing.
Assistant Tax Inspector-Electronic Fiscal Device (Electronic Invoice)
Zambia Revenue Authority
Lusaka, Lusaka
05.2022 - 07.2022
- Register, amend and/or deregister Taxpayers on Tax Invoice Management System (TIMS).
- Conduct User Acceptance Tests (UATs) for vendors of accounting packages for tax invoicing purposes.
- Provide interface support to taxpayers for Tax Invoicing Purposes.
- Design Service Level Agreements with different stakeholders of Electronic Invoicing.
- Observe transactions on TIMS to monitor risk and make recommendations.
- Issue Accreditation certificates to taxpayers and vendors that meet the Authority criteria for fiscalized invoicing.
Treasury Officer
Zambia Revenue Authority
Lusaka, Lusaka
06.2020 - 05.2022
- Comply with established internal controls and policies.
- Optimize revenue collection by receipting all revenue paid by walk-in taxpayers by cash or cheque.
- Conduct e-payment awareness education for taxpayers.
- Receipt Electronic tax payment (RTGS) and offsets advised by treasury back office.
- Ensure that cash office and all accountable documents are secure at all times.
- Ensure all cash security procedures are adhered to.
Acting Senior Treasury Officer
Zambia Revenue Authority
Lusaka, Lusaka
11.2021 - 03.2022
- Drafted daily treasury reports to support management decision making need.
- Reconciled the Revenue Cash Books daily and kept records accurate and current.
- Ensured that daily collected cash was deposited to Bank of Zambia on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions even as I was overall supervisor for Cash office.
- Managed the day to day operations of cash office.
- Facilitate receipting of cash, cheques and RTGS by Treasury Officers.
- Manage staffing for cash office staff all around Lusaka District.
- Conduct User Acceptance Test or continuous onboarding of service providers for e-payment platforms, within set standards and submit UAT reports promptly.
- Participated in team-building activities to enhance working relationships.
- Conduct e-payment awareness to fellow staff members and taxpayers, using various platforms.
- Actively listened to taxpayers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment for staff at Cash Office.
- Increased taxpayer satisfaction by resolving issues.
- Analyzed data to identify opportunities for improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed by both fellow officers and taxpayers.
Temporal Revenue Officer, Data Quality Office
Zambia Revenue Authority
Lusaka, Lusaka
12.2019 - 06.2020
- Obtained and analyzed legacy statements for Income Tax and VAT to ensure tax periods and amounts on tax statements were correct.
- Obtain and analyze current Taxonline I statements to compare with previous statements and determine accuracy.
- Go through physical documents (Bank Statements, Receipts, Invoices, Income Statements, filed returns, etc.) of different taxpayers to find any possible omissions, duplication and/or fraud.
- When necessary, request for additional documents from the taxpayers.
- Post journal vouchers to rectify any noticed anomaly on the taxpayers' accounts.
- Analyze periodwise statements to find any advance payments, and then reallocate the to any pending liabilities.
- Migrate closing balances from old system to new system.
- Create a letter with the taxpayers' reconciled position and meet them up to sign.
- Letter scan the letter and save it on ostrich.
- Post any other assessments availed to us by other units, through the supervisor to the legacy periods using journal vouchers.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay outrightly.
- Met with taxpayers and their representatives to address and resolve concerns.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Recommended financial solutions in relation to tax implications.
- Evaluated data to assess compliance with legal standards with care and accuracy.
Branch Teller
Stanbic Bank
Chambishi, Copperbelt
10.2018 - 12.2019
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Lead generation for sales.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Direct Sales Agent
Stanbic Bank
Kitwe, Copperbelt
09.2017 - 10.2018
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Met customers in homes and businesses to discuss and demonstrate products.
- Inquired about current service levels and offered upgrades.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Managed all field sales and service promotions for business.
- Wrote reports outlining activities and sales.
- Forecasted sales and set successful policies to achieve sales objectives and related metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Managed and motivated sales team to increase revenue.
- Put together sales proposals and contracts.
- Built and maintained positive relationships with diverse stakeholders.
- Achieved or exceeded company-defined sales quotas for the whole period that I worked on this job.
- Exceptional computer skills.
- Maintained current knowledge of evolving changes in marketplace.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Maintained relevance and fluency on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Exceeded team sales goals by over 50%.
- Built diverse and consistent sales portfolio.
- Demonstrated consistent track record of overachieving sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked independently with minimal supervision.
- Generated seasonal creative pitches for clients targeting various consumer groups.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
Shopkeeper
Cosmetics Shop
Mazabuka
12.2010 - 03.2012
- Selling: Selling goods or services to customers.
- Inventory: Managing inventory, including receiving shipments, checking for quality, and recording transactions.
- Pricing: Setting prices for goods and services.
- Business operations: Ensuring the store runs smoothly.
- Customer service: Providing customer service and helping customers with their purchases.
- Cash: Handling cash and card payments, and giving change.
- Store cleanliness: Keeping the store clean and tidy, including organizing displays.
- Advice: Giving advice about products and listening to customers' needs.
Education
Bachelor of Science - Banking And Finance
Copperbelt University
High School Diploma - undefined
Nkonkola High School
Skills
- Communication Skills
- Analytical Skills
- Accounting Skills
- Computer Skills
- Excel
- Structured Query Language
- Organizational Skills
- Numerical Skills
- Supervisory Skills
- Interpersonal Skills
- Teamwork Skills
- Cooperation Skills
- Proactive Skills
- Goal Oriented Skills
- Time Management Skills
- Decision-Making Skills
Custom Section
- ZRA-Atingi: Value Added Tax, Insurance Premium & Tourism Levy Course
- ZRA-Atingi: Customer Service Course
Personal Information
- ID Type: NRC
- ID Number: 397506/74/1
- Date of birth: 18-05-1991
- Gender: Female
References
- Collins Sampa, Mr., Assistant Director, Zambia Revenue Authority, +260 966 991 187, sampac@zra.org.zm
- Chinyama P Nyirenda, Manager, Outreach and Digital Unit, Zambia Revenue Authority, +260 955 860 391, nyirendc@zra.org.zm
- Jackson Tembo, Mr., Revenue Accountant, Zambia Revenue Authority, +260 977 997 370, temboj@zra.org.zm
Hobbies and Interests
- Listening to music
- Dancing
- Cooking
- Baking
Timeline
Senior Tax Consultant-Taxpayer Service and Education
Zambia Revenue Authority
06.2025 - 09.2025
Assistant Inspector-Smart Invoice (Electronic Invoice)
Zambia Revenue Authority
01.2024 - 06.2025
Assistant Tax Inspector-Business Intelligence and Analytics Unit
Zambia Revenue Authority
03.2023 - 01.2024
Assistant Tax Inspector-Data Analytics
Zambia Revenue Authority
10.2022 - 03.2023
Assistant Tax Inspector- VAT Credibility Audit
Zambia Revenue Authority
07.2022 - 10.2022
Assistant Tax Inspector-Electronic Fiscal Device (Electronic Invoice)
Zambia Revenue Authority
05.2022 - 07.2022
Acting Senior Treasury Officer
Zambia Revenue Authority
11.2021 - 03.2022
Treasury Officer
Zambia Revenue Authority
06.2020 - 05.2022
Temporal Revenue Officer, Data Quality Office
Zambia Revenue Authority
12.2019 - 06.2020
Branch Teller
Stanbic Bank
10.2018 - 12.2019
Direct Sales Agent
Stanbic Bank
09.2017 - 10.2018
Shopkeeper
Cosmetics Shop
12.2010 - 03.2012
High School Diploma - undefined
Nkonkola High School
Bachelor of Science - Banking And Finance
Copperbelt University