Lottie Masi

A Seasoned IT Head with 17 years of IT experience, over 12 of which have been on the Senior management level with vast knowledge of GSM, LTE, Mobile Banking Systems, Bank Integrations, Telecom Intelligent Networks, Software Development, Programming, MIS, Security, Business System management, Infrastructure and Partner management. Professional, Flexible, Innovative, Analytical, Committed, and Service-oriented offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for both internal and external clients.

Head - IT Design, Innovations and Projects

• Successful implemented Business and Digital transformational Project - Bussines Support Systems, Enterprise Resource Platform, API platform, Subscription Engine, Voice of Customer, Chatbots, Unified Device Management, Fraud Management System.
• Successful implemented automation of Business processes to improve efficiency and speed.
• Successful oversaw upgrades of major Systems upgrades - Charging upgrade from CS16 to 20, Mobile Money upgrades, Mobile Money and Charging systems Hardware Expansion
• Success oversaw implement of various Demand Delivery - Regulator Sim Registration changes, Mobile Money National Financial Switch, Bank Integration and Business Changes and promotions
• Success implemented Security Deliverables - Software Defined Perimeters, Encryption and Key Management Platform and Identity Services Engine (ISE)

Head - IT Governance and Service Management - MTN

• Oversaw enforcement of Security policies and improved Security Posture Assessment (SPA) for the MTN Zambia from 3.0 to 7.2 in the MTN group assessment.
• Implementation of the Information Technology Demilitarized Zone (DMZ) to separate the untrusty from the Trust Zone
• Improved Access Management by introducing the Identity Management System.
• Improved service delivery of Services - USSD to 99.9%, SMS to 99.9% and MyMTN Application to under 0.4 sec response time

Chief Information Office - Vodafone

• Successfully set up Vodafone Zambia Information Technology as a greenfield.
• Collaborated with Marketing, Financial and Commercial teams in the development and set up of SAP Enterprise Resource System, Digital Sim Registration platform, Web and Mobile Self-care application, Bank Integration
• Developed and implemented information Technology Process, Policies and Procedures

Senior Manager - IT Billing, Vas And Innovation

• Successfully Developed and Implemented the Mobile Banking (E-Commerce) Systems.
• Successfully Coordinated and Implemented the currency rebasing with no outage on all IT platform including Mobile Banking
• Successful Planning and Implementation of various Commercial Campaigns and Promotions
• Successful Implementation of new Products/Applications such as USSD Sim replacement (rolled out in other Airtel Opcos), Tariff change and Dynamic Discounting systems, Pretups (Electronic Topup System), Data Subscription Engine, Mobile Money Systems and Airtime Credit System.
• Successfully rolling out of marketing promotions such as Soche

• Engineering Institute of Zambia - Active Member
• Information and Communications Technology Association of Zambia (ICTAZ) - Active Member

ISO 27001 Lead Auditor and Implementor

Operating System: Windows, Windows Server, Linux and Unix

Website and Graphics Designing: HTML, XML, JSON,  Macromedia DreamWeaver, and Fireworks and JavaScript, JQuery, Cascaded Style Sheet 

Programming Languages: Java, PHP, Perl, Mobile Applications and Shell Scripting

Software Development: Microsoft Office suite, JCreator, JBuilder and NetBeans, Rational Rose, Eclipse, Android Studio

Databases: Microsoft SQL Server, MySql, Oracle, Postgress Microsoft Access, 

Networks and Hardware: Assembling and Maintenance of Computers, Network design and installation.

Business System: Enterprise Resource Platform, Active Retail, Revenue Assurance tool, Business Intelligence, Mobile Banking platforms