Lottie Zimba
Lusaka
Summary
Dynamic shift supervisor with a strong foundation in customer service and team collaboration. Proven ability to enhance store operations and improve customer satisfaction through effective staff training and cash management.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Kentucky Fried Chicken (KFC) Zambia
03.2011 - Current
- Managing the store
- Managed human resources tasks, including recruitment and employee relations, to ensure a motivated workforce
- Oversaw cash management processes, ensuring accurate transactions and safeguarding company assets
- Conducted staff training sessions
- Provided customer care support, resolving inquiries and enhancing customer satisfaction
Sales Executive
African Life Assurance
10.2009 - 01.2010
- Meeting sales targets
- Executed marketing strategies to promote product awareness and drive sales
- Selling Bancassurance
- Giving financial advice to customers
- Addressed customer inquiries and resolved issues to enhance customer satisfaction
- Maintained accurate customer records to support sales and service efforts
Sales Executive
Madison Life Insurance Company
08.2009 - 10.2009
- Advised customers on financial products to meet their needs
- Meeting sales targets
- Selling life insurance
- Executed marketing strategies for products
- Maintained accurate customer records to ensure efficient follow-up
- Delivered customer care support to enhance client satisfaction
Lead Generator
Barclays Bank
03.2008 - 08.2009
- Provide the bank with sales leads by soliciting prospective customers
- Maintained a detailed sales call activity sheet to track outreach efforts and potential business opportunities. to record calls made and potential business prospects for the Bank
- Make presentations to corporations on various Bank retail customer products
- Assisting customers with application forms for all Bank Products
- Inform customers with procedures for completing loan applications
- Ensure completed application forms are delivered to specified bank branches
- Submit to the supervision of the Bank appointed Lead Generator Team leaders for expedient and lawful performances of bank agreements
- Receive customer feedback and provide such feedback to the Lead Generator Team Leader within 24hours
Marketing Assistant/Registration Officer
Arcades Center Management
01.2005 - 01.2007
- Coordinated decoration efforts for Christmas/New Year's Eve Fireworks display and facilitated delivery of Christmas cards to local organizations for ACM.
- Engaged with community members to provide information about upcoming events at the Center.
- Registration of Senior Citizens Club Members
- Managing Easter holiday events
- Decorating the Center for Valentine's Day, giving out gifts and prizes
- Executed stocktaking procedures to maintain accurate inventory levels.
Education
Diploma in Public Relations -
UNZA
Lusaka, Zambia07-2026
Certificate in Public Relations Level I -
UNZA
Lusaka, Zambia01-2005
Certificate in Public Relations Level II -
UNZA
Lusaka, Zambia01-2005
O Level Certificate -
Kabulonga School for Boys
01-2002
Junior Secondary School Certificate -
Kabulonga School for Boys
01-1999
Skills
- Customer support
- Human resources management
- Staff training
- Event management
- Marketing
- Public relations
- Teamwork
Hobbies and Interests
- Travelling to new places
- Making new friends
- Watching football
- Reading books
Personal Information
- Date of Birth: 10/12/80
- Gender: Male
- Nationality: Zambian
- Marital Status: Single
- Religion: Christian
Timeline
Shift Supervisor
Kentucky Fried Chicken (KFC) Zambia
03.2011 - Current
Sales Executive
African Life Assurance
10.2009 - 01.2010
Sales Executive
Madison Life Insurance Company
08.2009 - 10.2009
Lead Generator
Barclays Bank
03.2008 - 08.2009
Marketing Assistant/Registration Officer
Arcades Center Management
01.2005 - 01.2007
Diploma in Public Relations -
UNZA
Certificate in Public Relations Level I -
UNZA
Certificate in Public Relations Level II -
UNZA
O Level Certificate -
Kabulonga School for Boys
Junior Secondary School Certificate -
Kabulonga School for Boys