Lubinda Ndambo

• Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
• Identified customer needs, developed customized solutions, and provided knowledgeable advice.
• Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
• Evaluated customer feedback to identify areas of improvement in products or services offered.
• Financial targets, portfolio management
• Credit analysis and monitoring

• Developed and maintained strong relationships with clients to ensure satisfaction of their banking needs.
• Identified opportunities for cross-selling products and services to existing customers.
• Reviewed loan documents for accuracy prior to submission for approval process.

Understanding of offshore markets

Emerging markets bonds and stocks

Investment funds

• Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
• Identified customer needs, developed customized solutions, and provided knowledgeable advice.
• Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
• Developed strategies to attract new customers while retaining existing ones.

• Assisted customers in opening new accounts and resolving any queries or issues they had.
• Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
• Analyzed client data to identify opportunities for cross-selling products and services.
• NPL recovery strategies and follow up

• Provided training to new employees on company policies and procedures.
• Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
• Ensured compliance with internal policies and procedures as well as external regulations.
• Monitored daily operations of the branch including sales, customer service, inventory control.
• Assisted in developing budgets for the branch and monitoring expenses against budget projections.