Luckson Banda
Adult Educator
Lusaka,ZM
Summary
Enthusiastic individual with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant
Belcomm Zambia Limited
Lusaka, Zambia
01.2020 - 12.2021
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Community Development Officer
Ministry Of Community And Social Services
Lusaka, Zambia
05.2019 - 01.2020
- Fostered economic development opportunities by supporting small business growth through technical assistance programs and access to capital resources.
- Developed and maintained accurate records of programs and services.
- Designed targeted programs to address specific challenges faced by vulnerable populations within the community.
- Implemented and developed programs to address poverty and inequality.
Restaurant Manager
Mercys Eats Limited
Lusaka, Zambia
02.2015 - 01.2018
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Cashier
SPAR Group
Lusaka, Zambia
01.2014 - 09.2014
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Education
Bachelor Of Education - Adult Education
The University of Zambia
Lusaka, Zambia 02.2017 - 12.2020
Certificate - Procurement And Supply
The Univesity of Zambia
Lusaka, Zambia 07.2019 - 09.2019
Certificate - Financial Auditing
The University of Zambia
Lusaka, Zambia 07.2019 - 09.2019
Certificate - Project Planning And Management
The University of Zambia
Lusaka, Zambia 03.2019 - 05.2019
Certificate - Monitoring And Evaluation
The University of Zambia
Lusaka, Zambia 07.2017 - 09.2017
Skills
multitasking
Database Management
Documentation and Recordkeeping
Organizational Skills
Customer service
Problem solving skills
Communication
Computer knowledge
Honest and integrity
Attention to detail
Analytical and negotiable
Timeline
Administrative Assistant
Belcomm Zambia Limited
01.2020 - 12.2021
Certificate - Procurement And Supply
The Univesity of Zambia
07.2019 - 09.2019
Certificate - Financial Auditing
The University of Zambia
07.2019 - 09.2019
Assistant Community Development Officer
Ministry Of Community And Social Services
05.2019 - 01.2020
Certificate - Project Planning And Management
The University of Zambia
03.2019 - 05.2019
Certificate - Monitoring And Evaluation
The University of Zambia
07.2017 - 09.2017
Bachelor Of Education - Adult Education
The University of Zambia
02.2017 - 12.2020
Restaurant Manager
Mercys Eats Limited
02.2015 - 01.2018
Cashier
SPAR Group
01.2014 - 09.2014