Luckson Phiri
Lusaka
Summary
I am an ambitious, self-motivated and dedicated person who has studies business administration [DBA] from national institute of public administration [NIPA]. I have a proactive, methodical and extremely efficient approach to professional duties. An excellent communicator with the ability to develop successful working relationships with colleagues at all levels. I am a quick learner who is able to grasp new technology and application with ease and quickly adapt to new working environment.
Overview
15
15
years of professional experience
Work History
Commercial Lead
Hobbiton Technologies
05.2024 - Current
- Leading the sales team and driving sales strategies for the business
- Revenue planning and reporting
- Building partner relationships
- Driving new products into the market
KYC Supervisor
Airtel Zambia
03.2017 - 06.2028
- Managing a team of kyc staff
- Supervising and checking the quality of work
- Making sure that the team archives its target for quality of work
- Ensuring that everything is in order for reporting
Account Manager
Cellulant Zambia
08.2021 - 03.2024
- Budget Planning
- Relationship Management
- Driving revenue growth
- Building customer relationships
- Reporting
Business Development Executive
Cellulant Zambia
09.2019 - 09.2021
- Planning and strategizing business growth
- Managing customer relationships
- Acquiring new merchants
- Driving business growth
Retail Centre Assistant Team Lead
Airtel Zambia
03.2018 - 09.2019
- Ensuring that the service Centre is operating in full capacity
- Ensuring that the time stamp is in line with company expectations
- Preparing daily, weekly and monthly reports
- Achieving revenue targets
KYC Executive
Airtel Zambia PLC
06.2013 - 03.2017
- Entering KYC information in the company system
- Verifying the kyc data base
- Editing and correcting KYC information
- Registration of Sim cards via the company system
Education
Business Administration -
NIPA
Lusaka07.2013
Skills
- Account development
- B2B Account management
- Customer relationships
- Negotiating
- Client-focused solutions
- Interdepartmental collaboration
- Client needs assessment
- Product matching
- Quick thinking
- Decision making
Hobbies and Interests
- Basketball: I love the game of basketball as I have grown up playing the sport
- Reading: Reading opens up my mind and helps with decision making
References
- Mr. Gilbert Lungu, Country Manager, DIGITAX
- Mr. Rejoice Ntini, Head of customer experience, Ecobank Zambia
- Mr. Isaac Banda, Head of customer experience, Airtel Zambia
Timeline
Commercial Lead
Hobbiton Technologies
05.2024 - Current
Account Manager
Cellulant Zambia
08.2021 - 03.2024
Business Development Executive
Cellulant Zambia
09.2019 - 09.2021
Retail Centre Assistant Team Lead
Airtel Zambia
03.2018 - 09.2019
KYC Supervisor
Airtel Zambia
03.2017 - 06.2028
KYC Executive
Airtel Zambia PLC
06.2013 - 03.2017
Business Administration -
NIPA
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