Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Lucky Chipepo

Lucky Chipepo

Lusaka

Summary

Customer-focused retail sales with solid understanding of retail dynamics, marketing and customer services. Offering 3 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding target leveraging communication skills.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification

Work History

Retail Sales Associate

SH-HOLDINGS
Lusaka city
12.2024 - Current
  • Collaborated with team members to ensure smooth daily operations.
  • Handled customer inquiries and resolved issues with professionalism and patience.
  • Operated cash register and processed transactions accurately and efficiently.
  • Assisted customers in locating products and provided knowledgeable recommendations.
  • Prevented store loss by leveraging awareness, attention to detail and integrity to identify and investigate concerns.

Supervisor of operations

Art Communication limited
Lusaka city
02.2024 - Current
  • Supervised daily operations and ensured compliance with company policies.
  • Coordinated team schedules to optimize workflow and resource allocation.
  • Trained new staff on safety protocols and operational procedures.
  • Conducted regular inspections to uphold quality standards in production areas.
  • Resolved employee conflicts and fostered a collaborative work environment.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Monitored staff performance and provided feedback for improvement.

Dispatcher

Sino market
Kitwe
08.2022 - 04.2023
  • Coordinated daily dispatch schedules for efficient delivery routes.
  • Communicated with drivers to ensure timely pickups and deliveries.
  • Managed incoming calls to address customer inquiries and service requests.
  • Resolved customer complaints related to service issues or delays.
  • Worked closely with transportation supervisor to dispatch and assign loads.

Education

Fisenge Secondary School
Luanshya, Zambia

Skills

  • Customer service
  • Cash handling
  • Teamwork
  • Sales expertise

Languages

Bemba
First Language
English
Intermediate (B1)
B1

Certification

  • Grade 12 certificate

Timeline

Retail Sales Associate

SH-HOLDINGS
12.2024 - Current

Supervisor of operations

Art Communication limited
02.2024 - Current

Dispatcher

Sino market
08.2022 - 04.2023

Fisenge Secondary School

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Lucky Chipepo