LUCY CHAYABALA
Lusaka
Summary
Motivated administrative and operations professional with over 10 years of diversified experience in fleet management, finance, data operations, and customer service. Known for exceptional interpersonal skills, a strong work ethic, and the ability to multitask in high-pressure environments. Currently pursuing a Bachelor’s degree in Business Administration to enhance leadership and analytical capabilities. Proven strengths in collections, client relationship management, and logistics coordination.
Overview
14
14
years of professional experience
Work History
Fleet Manager
Mount Meru Petroleum Zambia
10.2022 - Current
- Oversee and maintain a fleet of delivery vehicles, ensuring roadworthiness and compliance.
- Create and manage efficient driver schedules, monitor driver behavior, and ensure top-tier customer service.
- Analyze operational data to reduce fuel costs, optimize routes, and improve customer satisfaction.
- Supervise vehicle registration and servicing, strictly enforcing maintenance timelines.
- Utilize GPS tracking systems to monitor and secure fleet operations.
Administrative Operations Officer
Mount Meru Petroleum Zambia
10.2021 - 10.2022
- Managed logistics records, expense reports, and fleet documentation in digital and physical formats.
- Audited driver trip expenses and vehicle maintenance logs.
- Coordinated licenses and certifications with government bodies (ERB, ZCSA, ZMA, RTSA).
- Supported executive travel, meeting arrangements, and confidential communications.
- Ensured timely submission of daily fuel reports and driver compliance with safety protocols.
- Played a key role in resolving operational grievances and enhancing customer response processes.
Collections & Recoveries Officer
Fast Debt Managers
01.2018 - 08.2021
- Managed overdue accounts, negotiated settlements, and implemented structured payment plans.
- Conducted account reconciliations and ensured database accuracy for legal follow-ups.
- Responded to customer inquiries, built rapport to resolve disputes, and improved repayment rates.
- Maintained detailed records and generated financial reports on debt portfolios.
- Demonstrated strong customer service in resolving complaints and offering sustainable financial solutions.
Customer Service Representative
Techno Brain IT Solutions
11.2016 - 11.2017
- Handled high call volumes and responded to client queries via phone and email with professionalism.
- Provided product information and troubleshooting support, ensuring issue resolution and client satisfaction.
- Conducted customer follow-ups, supported marketing initiatives, and maintained CRM data accuracy.
- Delivered a 95%+ customer satisfaction rating through timely support and solution delivery.
Data Input Specialist
Airtel (Headquarters)
07.2012 - 10.2016
- Ensured accurate data entry, document scanning, and verification of client records.
- Conducted regular audits and prepared weekly reports on workflow status.
- Maintained electronic inventory records and facilitated efficient data retrieval.
- Supported system quality checks and data integrity across departments.
Direct Sales Executive
Professional Life Assurance
01.2011 - 03.2012
- Sold life assurance products, delivered client presentations, and conducted market research.
- Managed collections of premiums (cash and cheque), and ensured prompt reconciliations.
- Built lasting client relationships and exceeded monthly sales targets.
- Offered post-sales customer service and educated clients on financial planning options.
Education
Bachelor of Arts - Business Administration
Zambia Open University
Lusaka06-2025
Advanced Diploma - Computer Science & Information Processing
Evelyn Hone College
01.2011
Grade 12 Certificate & Grade 9 Certificate - undefined
Kabulonga Girls High School
01.2006
Skills
- Customer Relationship Management
- Debt Recovery & Account Reconciliation
- Office Administration & Executive Support
- Logistics coordination for vehicle operations
- Financial Reporting & Expense Tracking
- Data Entry & Records Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- GPS Tracking Systems & ERP Tools
- Strong Communication & Conflict Resolution
- Time Management & Multi-tasking
LANGUAGES
English (Fluent)
Nyanja, Bemba, Tonga (Proficient)
References
Mwiza, Gondwe, Operations & Admin Manager, mwizagondwe@gmail.com, 0963227014, Mount Meru Petroleum Zambia
Mwendabai Luto Team Supervisor, Techno Brain IT Solutions 0971195747 Mr. Isaac BandaTeam Supervisor Airtel Headquarters 0978981245Hobbies and Interests
Reading motivational literature, Travelling for adventure
Timeline
Fleet Manager
Mount Meru Petroleum Zambia
10.2022 - Current
Administrative Operations Officer
Mount Meru Petroleum Zambia
10.2021 - 10.2022
Collections & Recoveries Officer
Fast Debt Managers
01.2018 - 08.2021
Customer Service Representative
Techno Brain IT Solutions
11.2016 - 11.2017
Data Input Specialist
Airtel (Headquarters)
07.2012 - 10.2016
Direct Sales Executive
Professional Life Assurance
01.2011 - 03.2012
Advanced Diploma - Computer Science & Information Processing
Evelyn Hone College
Grade 12 Certificate & Grade 9 Certificate - undefined
Kabulonga Girls High School
Bachelor of Arts - Business Administration
Zambia Open University
Similar Profiles
Ray ChikotolaRay Chikotola
Assistant Accountant at Mount Meru Petroleum Zambia LtdAssistant Accountant at Mount Meru Petroleum Zambia Ltd
Eric NsanaEric Nsana
Boiler maker (Metal Fabricator) at Mount Meru Zambia LTDBoiler maker (Metal Fabricator) at Mount Meru Zambia LTD
Juvêncio Zito SobranoJuvêncio Zito Sobrano
Storage Terminal Maintenance Supervisor at Mount Meru Petroleum GroupStorage Terminal Maintenance Supervisor at Mount Meru Petroleum Group
SUFIYAN SSALIM DIWANSUFIYAN SSALIM DIWAN
Buchery Manager at IDC International Drug CompanyBuchery Manager at IDC International Drug Company
Emmanuel SimasikuEmmanuel Simasiku
Software Developer at Pride Electronics ZambiaSoftware Developer at Pride Electronics Zambia