LUCY MWANZA
Lusaka
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about front desk service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including public interaction.
Overview
19
19
years of professional experience
Work History
Receptionist/Medical Records Clerk
Ministry Of Health University Teaching Hospital
11.2018 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supporte office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Insurance Sales Consultant
Barclays Bank Of Zambia
07.2016 - 05.2018
- Responsible for marketing and selling Barclays life insurance products
- Enhanced team performance through regular collaboration, sharing best practices, and providing constructive feedback to colleagues.
- Developed strong referral networks within the local community, resulting in increased business opportunities.
- Assisted clients in navigating policy options based on their individual needs while adhering to company guidelines.
Sales Lead generator
Barclays Bank of Zambia
02.2012 - 10.2014
- Responsible for keeping a sales call activity sheet to record sales calls made and
- Potential business prospects for the Bank
- Provide the Bank with sales leads for its products by soliciting business from
- Prospective customers
- Attend and make presentations to corporate on various retail consumer products.
- Inform customers of the set requirement, security documentation, processes and
- Procedures that pertain to loan applications
Stock Controller
whistle stock shop
04.2011 - 06.2011
- Responsible for stock taking and ensuring orders are made in time
Data Entry Clerk
Electoral Commission of Zambia
09.2008 - 03.2009
- Responsible for documenting and scanning all election materials.
- Preparing I.D cards for accredited election monitors.
Exception handling operator
Electoral Commission Of Zambia
10.2005 - 02.2007
- Compiled and edited comprehensive weekly activity reports
- Responsible for computing all election data from field for processing
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Education
BSc - Human Resource Management
University of Zambia, Lusaka Business and Technical College
Diploma - Business Administration and Management studies
Lusaka Business And Technical College
Microsoft Certificate -
Swiss Computer Centre
Lusaka ZambiaHigh School Certificate -
Libala High School
2003
Skills
- Executive customer service
- Sales and marketing
- Team building
- Administrative duties
- Records management
- Customer and client relations
- Greeting and Seating Clients
- Attention to Detail
Timeline
Receptionist/Medical Records Clerk
Ministry Of Health University Teaching Hospital
11.2018 - Current
Insurance Sales Consultant
Barclays Bank Of Zambia
07.2016 - 05.2018
Sales Lead generator
Barclays Bank of Zambia
02.2012 - 10.2014
Stock Controller
whistle stock shop
04.2011 - 06.2011
Data Entry Clerk
Electoral Commission of Zambia
09.2008 - 03.2009
Exception handling operator
Electoral Commission Of Zambia
10.2005 - 02.2007
BSc - Human Resource Management
University of Zambia, Lusaka Business and Technical College
Diploma - Business Administration and Management studies
Lusaka Business And Technical College
Microsoft Certificate -
Swiss Computer Centre
High School Certificate -
Libala High School
Similar Profiles
Chrispin MwandoChrispin Mwando
Obstetrician/Gynecologist Registrar at Ministry of Health - University teaching hospital Women and newborn hospitalObstetrician/Gynecologist Registrar at Ministry of Health - University teaching hospital Women and newborn hospital
Chimwasu KasochiChimwasu Kasochi
Consultant Pathologist at Ministry of HealthConsultant Pathologist at Ministry of Health
KANDE DAVID KADISHAKANDE DAVID KADISHA
Senior Registrar OBGY at Ministry of health/ Levy Mwanawasa University teaching hospitalSenior Registrar OBGY at Ministry of health/ Levy Mwanawasa University teaching hospital