Lucy Ntambila
Eastern Province, Chipata Mfuwe
Summary
I am a passionate professional with 7 years of working experience and client relationship management experience. I consider myself a charismatic and dedicated individual driven by the desire to serve and deliver excellence in all tasks undertaken. I possess strong and confident written and oral communication skills, which makes me uniquely equipped to communicate effectively, with an added knowledge and experience in the conservation sector making my work exceptional.
Overview
8
8
years of professional experience
Work History
Chiefdom Officer
Bio Carbon Partners
Eastern Province
04.2022 - Current
- Overall duties are to oversee and coordinate the operations,planning and reporting at Chiefdom level with the CRBs,Traditional Leaders and other key stakeholders.
- Support timely disbursement of Forest Carbon Fees to CRBs (Community Resource Board) by building CRBs capacity to plan, budget and submit their approved CRB AWPs (Annual Work Plan) in line with CCB (Community, Climate and Bio Diversity) and VCS (Verified Carbon Standards)
- Support and continuously remind the CRBs on their CFMA obligations and further support the CRBs in implementation of their Forest Management Plans thereby helping in reduction of cumulative REDD+ deforestation by Ha and number of active fields and settlements in REDD+ Zones.
- Support CRBs with developing and implementing Fire Management Plans towards achieving zero late season fires.
- Developing and maintaining positive relationships with local traditional leaders, community stakeholders, local authorities, Government Departments and the District Administration.
Sales Personnel
Dove Computing Services
08.2018 - Current
- Responsible for reaching out to customers to collect payments for overdue bills and other payments, acting as the liaisons between creditors and customers and managers overdue accounts
- Ensure that license payments were collected in the time frame allocated, ensuring that there is a win - win type of situation from both the client and I in that the needs to be consensus of what the benefits are
- Customer service was key in that I needed to ensure that clients get the best products outs of the services provided at all times as well as communicating with customers using telephone, emails etc
- Keep tracking outstanding to repay debt and inform clients of overdue accounts and amount currently owed.
- Provided scalability solutions to ensure system performance, reliability and stability.
Community Development Facilitator
Chongwe Child Development Agency
07.2017 - 10.2017
- Provided support to customers by helping to facilitate inclusion in their community and assisting customers to gain independence and enhance social networks by making informed choices about their lives.
- Act as a mediator to ensure that sponsored children are in constant communication with their sponsors.
Marketing Assistant
Fresco Foods
Lusaka
06.2016 - 09.2016
- Reporting on success by monitoring key metrics and writing reports, company brochures and similar documents
- Creating content for social media channels
- Responding to marketing queries via (phone, email or social media)
- Keeping abreast of industry trends and compelling marketing campaigns
- Liaising and strengthening relationships with suppliers and clients
- Compiling and distributing financial and statistical information such as budget spreadsheets
- Organizing and hosting presentations and customer visits.
Education
MBA - Genral
University of Lusaka
Lusaka, Zambia01-2025
Bachelor of Arts In Development Studies -
University of Lusaka- (UNILUS)
01.2018
Full High School Certificate -
Mukamambo II Girls High School
01.2012
Skills
- Sales Reporting
- Great Presentation Skills
- Customer Support
- Implementation skills
- Excel Skills
- Good organizational skills
- Great Reporting Skills
- Exellent facilitating skills
Personal Information
Date of Birth: 11/12/94
Languages
- English
- Nyanja
- Lunda
References
- Mr. Amon Chirwa, Marketing Head of Department, Dove Computing Service, 0977238308\0950238308
- Mr. Chalesela Stanly, Child Fund Community Development Facilitator, 0979 851005
- Mr. Loleji, Fresco Foods-Director General, 0977894000
- Ms Angela Nambela, Sector Manager , Bio Carbon Partners, 0963538521/0972385923
Hobbies and Interests
- Learning & Exploring
- New Ideas through Research
- Reading
- Baking
- Travelling
Affiliations
- I was awarded site lead twice in a role for two years, added would be being nominated as runner up for most improved employee of the year.
Timeline
Chiefdom Officer
Bio Carbon Partners
04.2022 - Current
Sales Personnel
Dove Computing Services
08.2018 - Current
Community Development Facilitator
Chongwe Child Development Agency
07.2017 - 10.2017
Marketing Assistant
Fresco Foods
06.2016 - 09.2016
MBA - Genral
University of Lusaka
Bachelor of Arts In Development Studies -
University of Lusaka- (UNILUS)
Full High School Certificate -
Mukamambo II Girls High School
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