Lucy Simwaanza
Lusaka,Zambia
Summary
Dynamic receptionist with a proven track record at Pearl of Health, excelling in appointment scheduling and customer relationship management. Recognized for maintaining organized patient records and ensuring compliance with regulations. Adept at effective communication, driving team success, and enhancing client experiences through exceptional service.
Overview
2011
2011
years of post-secondary education
Work History
Receptionist
Pearl of Health
Lusaka, Zambia
10.2013 - 04.2014
- Receiving specialist
- Data Entry
- Greeted clients and visitors warmly upon arrival at the health center.
- Provided excellent customer service at all times while interacting with both internal and external clients.
- Scheduled appointments efficiently using clinic management software.
- Maintained organized patient records in compliance with privacy regulations.
- Managed incoming calls, directing inquiries to appropriate staff members.
Education
Associate of Arts - Human Resources Management
Zambia Insurance Business College
Lusaka, Zambia 02.2010 - 10.2011
Chiti Private School
Kasama, ZambiaSkills
- Appointment scheduling
- Record management
- Data entry accuracy and file management
- Driving
- Team lead
- Customer relationship management
- Compliance with regulations
- Effective communication
Languages
English
First Language
Bemba
Proficient (C2)
C2
References
References available upon request.
Timeline
Receptionist
Pearl of Health
10.2013 - 04.2014
Associate of Arts - Human Resources Management
Zambia Insurance Business College
02.2010 - 10.2011
Chiti Private School