LUGHANO NGOSI
Lusaka,Zambia
Summary
Experienced cabin crew with 2631 hours professional with a strong background in aviation and safety procedures. Skilled in managing diverse situations calmly under pressure. Seeking Cabin Crew Member position to deliver exceptional service and uphold international standards.
Overview
1
1
Language
21
21
years of professional experience
Work History
Cabin Crew
Proflight Zambia
Lusaka, Lusaka Province
03.2011 - Current
- Followed company regulations and rules to promote a safe environment for travelers and employees.
- Conducted thorough audits of aircraft to ensure compliance with cleaning and sanitization procedures.
- Thoroughly cleaned aircraft interiors, including cabin, galleys, and lavatories, to maintain hygiene standards. and serviced aircraft interiors including cabin, galleys and lavatories.
- Stocked cabin with all necessary supplies, including safety guides, airsick bags and cleaning products after every flight.
- Oversaw maintenance of required equipment and coordinated timely services to ensure operational readiness.
- Completed training courses for proper use of licence.
Customer and Dispatching Service Representative
Air Tanzania
06.2021 - 10.2024
- My duties were to assist clients with airline schedule and important updates
- Ticket sales duties
- Provided flight plan for every flight during duty
- Tickect sales duties
Cabin Crew Member
Zambian airways
Lusaka
01.2008 - 10.2010
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Maximized storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats.
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays.
- Reassured and comforted passengers during turbulent flights and delays, fostering a sense of safety and calm.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
- Enhanced passenger satisfaction by promptly addressing inquiries and resolving issues that arose during flights.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Customer Service Representative
HERTZ CAR RETAL Zambia
Lusaka, Lusaka
08.2005 - 02.2006
- Explained details and care of [Product or Service] to customers, enhancing their understanding and satisfaction.
- Collaborated with customers, management, and sales team to identify customer needs and suggest tailored solutions.
- Gathered customer feedback and proposed service delivery improvements to enhance customer experience.
Education
Gce certificate - GCE
Jacaranda secondary
Lusaka, LusakaCertificate - Galileo professional
Travel port
Lusaka, LusakaCertificates - Computer Graphics
Kays Technologies Training Institute
Lusaka, Lusaka ProvinceSkills
- Safety standards and protocols
- Passenger safety protocols
- Equipment operation
- Flight reservation systems
- Training and mentoring
- Training and coaching
- Decision-making
- Leadership
- Shift assignment accountability
- Maintenance requests
- Supply restocking
- Computer literate
- Meeting oversight
- Self-motivated with great networking
Languages
English
First Language
Timeline
Customer and Dispatching Service Representative
Air Tanzania
06.2021 - 10.2024
Cabin Crew
Proflight Zambia
03.2011 - Current
Cabin Crew Member
Zambian airways
01.2008 - 10.2010
Customer Service Representative
HERTZ CAR RETAL Zambia
08.2005 - 02.2006
Gce certificate - GCE
Jacaranda secondary
Certificate - Galileo professional
Travel port
Certificates - Computer Graphics
Kays Technologies Training Institute