Lusa Makondo
Lusaka
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Varun Beverages
12.2022 - Current
- Greeting Visitors ,clients and employees in a professional and friendly manner. Managing incoming calls and redirecting them to the appropriate departments.
- Coordinate with Other Department by Collaborating with various departments to ensure seamless communication.Assisting in organizing company events or meetings.
- Maintain an organized clean front office area to create professional and welcoming environment for visitors by keeping the reception area clean, organized, and presentable. Managing office supplies and ensuring stock levels are maintained.
- Visitor Coordination by Ensuring visitors sign in and receive any necessary identification Communicating with relevant personnel about visitor arrivals.
- Sort out delivered mail and packages upon arrival to correct staff members and departments.Scheduled, coordinated and confirmed appointments and meetings.
- Handle incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Answer questions, addressed, resolved, or escalated issues to management personnel to satisfy customers.Addressing visitor or employee concerns courteously and professionally.
- Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory ,snacks and drinks.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Upholding a professional appearance and demeanor at all times. Understanding and adhering to company policies and procedures.
Receptionist/Marketing Manager
Retro Health And Fitness Gym
01.2019 - 12.2022
- Performed market segmentations, targeting and positioning for each product line.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Organized promotional events in collaboration with marketing teams to attract new customers and boost membership sales.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Sales Assistant
Leather Affairs
01.2017 - 11.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Processed transactions accurately while maintaining a high level of customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor Of Business Administration - Human Resources Management
CHALIMBANA UNIVERSITY
Chongwe, ZambiaCertificate - Human Resources Management
Alison University
United Kingdom 04.2023
High School -
Amano Christian School
Chingola, Zambia11.2013
Skills
- Outstanding Front Office Organization
- Effective multitasking
- Professional demeanor
- Exceptional communication
- Excellent Customer service
- Telephone etiquette
References
•Ms Melani Katakajali
Senior Human Recourses Coordinator
Varun Beverages LTD
Cell: +260 974500842
Email: melanikatakajali@gmail.com
•Ms Freedah Ngosa
Manager
Leather Affairs
Cell: +260 979688124
Email: Pemba0306@gmail.com
•Mr Mituka Bwanausi
Operations Manager
Retro Health and Fitness Gym
Cell: +260 966161198
Email: mitukabwanausi@gmail.com
Timeline
Front Desk Receptionist
Varun Beverages
12.2022 - Current
Receptionist/Marketing Manager
Retro Health And Fitness Gym
01.2019 - 12.2022
Sales Assistant
Leather Affairs
01.2017 - 11.2019
Bachelor Of Business Administration - Human Resources Management
CHALIMBANA UNIVERSITY
Certificate - Human Resources Management
Alison University
High School -
Amano Christian School
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