Luyando Michelo
Kitwe
Summary
To use my knowledge and skills in bringing development and growth to myself and to the organization that I work for. This would be made possible through my dedication to work and innovativeness. Resourceful professional with experience in customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations. Expertly develops client relationships and provides tailored solutions. Dedicated and systematic [Job Title] with service-oriented support of local and international customers. Team-minded, dependable and tech-savvy. Ready to bring [Number] years of experience international logistics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Formal Trade Coordinator
Swiss Bake
12.2023 - Current
- Streamlined operations for cost reduction by identifying and implementing effective trade strategies.
- Optimized supply chain performance by monitoring and analyzing key performance indicators.
- Enhanced client satisfaction by efficiently managing and coordinating international trade processes.
- Established a reputation for dependability among partners by consistently meeting or surpassing established deadlines for document submissions and shipment deliveries.
- Facilitated timely resolution of shipment issues, proactively addressing potential delays or discrepancies in documentation.
- Ensured compliance with import/export regulations through diligent documentation and accurate reporting.
Formal Trade Supervisor
Tradekings Group of companies (Kitwe)
12.2021 - Current
- Handling ordering invoices and placing them on a Google sheet
- Creating a truck plan for all deliveries
- Filing and scanning of all invoices, claims, credit notes
- Monitoring tonnages and money accounting.
MTN Customer Care
ISON BPO Zambia LTD
09.2018 - Current
- Picking calls, meeting call targets, resolving customers' queries concerning MTN products and Services.
Receptionist
Tradekings Group of companies (Kitwe)
11.2020 - 12.2021
- Performing clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Handling time sheet, writing minutes in a meeting
- Answering, screening, and forwarding incoming phone calls
- Directing visitors to the appropriate person and office
- Receiving, sorting, and distributing daily mail/deliveries
- Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Communications Officer
Mopani Copper Mine
11.2019 - 05.2020
- Educating miners on the importance of safety and preparing acting scripts based on safe work on the mines.
Mentor
Dreams Project
01.2016 - 01.2017
- Mentoring of the youth.
Advertising Agent
Shakespeare Coaching Center Lusaka
01.2014 - 01.2016
- Creating awareness about Shakespeare coaching centre through TV adverts and fliers.
Sales Representative
Rusaky Garden
01.2012 - 01.2014
- Landscaping and assisting clients on what type of plants to purchase for their gardens.
Education
Grade 12 Certificate -
Arakan High School
Certificate in Business Administration -
Taya Institution
Diploma in Business Administration -
Supershine University
Skills
- Proficient in Microsoft Office Applications (Microsoft Word & Microsoft Excel)
- Transportation Planning
- Incoterms Knowledge
- Trade Documentation
- Organizational abilities
- Customer Assistance
- Import management
- Customer Support
- Data Entry
- Document Preparation
- Reporting abilities
- Transportation Coordination
Languages
English
fluent (speaking, reading, and writing)
Tonga
fluent (speaking, reading and writing)
Nyanja
fluent (speaking)
National Registration Number
312007/10/1
Place Of Residence
Off Nsofu Road Kwacha 60, Zambia
Personal Information
- Date of Birth: 12/30/93
- Nationality: Zambian
- Marital Status: Single
References
- Mr. William W. Kansoso, Team Lead - Operations, ISON BPO Zambia LTD, Kwacha Pensions House, Lusaka, Zambia, (260) 0964780044
- Mrs. Kachonka, Rusaky gardens, Lusaka, Zambia, (260) 0966923535
- Faziel Jasay, Shakespeare Coaching center, Lusaka, Zambia, (260) 0962489374
- Gracious Simuyambalwa, Mopani Copper mine, Kitwe, Zambia, (260) 966458164
- Mr Emmanuel Chanda, Human Resource Manager, Tradekings Kitwe, Kitwe, Zambia, (260) 961114600
Hobbies and Interests
Writing, listening to music, knowing new places, reading and making friends
Timeline
Formal Trade Coordinator
Swiss Bake
12.2023 - Current
Formal Trade Supervisor
Tradekings Group of companies (Kitwe)
12.2021 - Current
Receptionist
Tradekings Group of companies (Kitwe)
11.2020 - 12.2021
Communications Officer
Mopani Copper Mine
11.2019 - 05.2020
MTN Customer Care
ISON BPO Zambia LTD
09.2018 - Current
Mentor
Dreams Project
01.2016 - 01.2017
Advertising Agent
Shakespeare Coaching Center Lusaka
01.2014 - 01.2016
Sales Representative
Rusaky Garden
01.2012 - 01.2014
Grade 12 Certificate -
Arakan High School
Certificate in Business Administration -
Taya Institution
Diploma in Business Administration -
Supershine University