Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lwando M'sichili

Lwando M'sichili

Human Capital Specialist
Lusaka,Lusaka

Summary

A self- motivated HR Professional with over five years of experience. Multi-skilled with strong interpersonal and communication skills, with extensive background in HR generalist affairs, including experience in staff development, records management, conflict resolution, mediation and HR policy development, recruitment, onboarding and employee relations.

Overview

7
7
years of post-secondary education
6
6
years of professional experience

Work History

Senior Human Resources Officer

Bayport Financial Services
Lusaka, Lusaka
05.2020 - Current

· Developing disciplinary procedures and policies to ensure compliance with applicable Labour Laws

· Coordinating the recruitment process (planning, sourcing, screening, assessment and selection)

· Coordinate and Facilitate the adherence to the Covid-19 company policy.

· Employee Relations Management

· Orientation and On boarding of new employees

· Coordinate annual departmental Performance Management

· Formulate and management of quarterly HR Budgets

· Records Management; Ensuring all employee files are up to date both hard copy and electronic copies

· Corporate wellness and Health and Safety

· HR management Information (weekly and monthly report)

· Maintain and update HRIS systems

· Draw up Quarterly HR Board Submissions; Turnover, Engagements, Employee welfare

· Prepare all HR weekly reports

· Prepare all Human Capital and BOZ monthly reports

· Coordinate and monitor all leave management (General staff and Management)

· Prepare and monitor contracts (Permanent employees and fixed term contractual employees)

· Talent Management and succession planning

· Monthly Payroll Administration

· Coordinate and administer the company’s medical scheme, track ongoing budgets and share monthly reports with Finance and the Executive Management

· Coordinating exit management

  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
  • Assess and align compensation packages to market to attract highly qualified applicants for organizational vacancies
  • Promote employee buy-in of organizational objectives by conducting orientations of new team members
  • Devise hiring and recruitment policies for 300+ employee company
  • Create organisational filing systems for records, correspondence and administration
  • Collaborate with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Utilise compliance tools, corrective actions and identification of deficiencies to mitigate audit risks

Employee Relations Officer

Yalelo Limited
Lusaka, Lusaka
12.2018 - 06.2021
  • Processed disciplinary documents, arranged for case hearings and minutes taking
  • Initiated disciplinary action on all absentees and non-compliant employees where applicable
  • Enhanced good industrial relations by having regular meetings with employee representatives
  • Supported setting up of employee forums and other necessary employee communication channels
  • Provided advice and supported line managers on all disciplinary cases
  • Assisted with implementation of employee relation process, including training and coaching
  • Administrated and distributed reports as required (sick leave, Days off, Workers Committee Activities)
  • Prepared and submitted monthly ER reports that included; labour turnover, absenteeism, sick leave, annual leave, etc.
  • Managed and maintained all IR data
  • Responsible for controlling expenditure within budget constraints
  • Organized and conducted HR clinics
  • Administered company’s medical scheme, track ongoing budgets and share monthly reports with Finance and Corporate affairs director.
  • Provided advice and supported to line managers on employee relations management
  • Assisted with recruitment planning, sourcing, screening, assessment and selection process
  • Added new employees to our payroll system, and prepared payroll every month
  • Checked team registers for completeness and distribute as required
  • Completed weekly manpower reports reflecting planned labour strength vs actual labour strength
  • Updated and maintained HR information system and insure data integrity
  • Administrated and scheduled leave rosters
  • Assisted in development, attraction and retention strategies to meet business objectives
  • Responsible of renewing contracts and monitoring contract expiring dates for more than 500 employees
  • Coordinated and arranged for company’s Health and Wellness Activities
  • Conducted and documented fire drills
  • Processed new hires, transfers and separations
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labour and leadership
  • Documented and updated job descriptions as well as implemented wage surveys
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and policies
  • Conducted thorough investigations of employee activities to identify and target operational and behavioural discrepancies
  • Delivered team member services and customized employee programs focused on optimizing labour relations and communications
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences

Human Capital Consultant

TCH E-Waste
Lusaka, Lusaka
11.2019 - 05.2020

· Setting up Human Resources Department

· Develop company’s first standardized disciplinary policies.

· Draw up employment contracts.

· Registration of employees with Napsa and NHIMA.

· Providing guidance on Records Management

  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Coordinated implementation of people-related services, policies and programs through departmental staff

Human Resources and Administration Officer

RuralNet Associates Limited
Lusaka, Lusaka
10.2017 - 11.2018
  • · Strategically coordinated all employee related issues regarding employee investigations, absence issues, counselling, grievance and discipline etc.
  • · Facilitated development of company polices on HR and administration systems
  • · Supervised support staff ensuring satisfactory performance
  • · Serviced associates to promotes their interests and brings value
  • · Maintained effective communication lines with company clients
  • · Coordinated recruitment and selection procedures & delivered induction/on-boarding training;
  • · Assisted in maintaining job descriptions;
  • · Evaluated competencies & training needs for all employees;
  • · Managed and reviewed training budget;
  • · Provided comprehensive high-quality customer focused HR support across broad range of HR activities.
  • · Managed company's administration team to ensure effective and conducive working environment for employees
  • Monitored and updated employee database and managed scheduling for team
  • Standardized office structures and processes to promote collaboration and increased performance
  • Improved operations through schedule management of board meetings, travel itineraries and agenda plans
  • Managed team petty cash, purchase orders and account transactions
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
  • Drafted and distributed invoices for outstanding payments
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment
  • Drove workflow improvements by streamlining processes

Junior Researcher

RuralNet Associates Limited
Lusaka, Lusaka
10.2015 - 10.2016

· Analyzed and interpreted data using SPSS

· Assisted with report writing

· Assisted HR department in conducting recruitment of researchers

· Carried out training needs assessments

· Coordinated in house training needs

  • Led research team of 5+ on various projects and successfully met all key milestones
  • Streamlined research processes to meet tight deadlines for multiple projects
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection
  • Gathered and organized information for research purposes
  • Created product development proposals both technical and financial

Education

Bachelor of Commerce Honours - Human Resources Management

University of Kwa-Zulu Natal
Durban, South Africa
06.2013 - 12.2014

Bachelor of Social Science - Industrial And General Psychology

University of Kwa-Zulu Natal
Durban, South Africa
06.2010 - 05.2013

Grade 12 GCSE -

I Bex Hill School
Lusaka, Zambia
01.2001 - 12.2003

Skills

    Microsoft Office: Word, Excel, Power Point

undefined

Timeline

Senior Human Resources Officer

Bayport Financial Services
05.2020 - Current

Human Capital Consultant

TCH E-Waste
11.2019 - 05.2020

Employee Relations Officer

Yalelo Limited
12.2018 - 06.2021

Human Resources and Administration Officer

RuralNet Associates Limited
10.2017 - 11.2018

Junior Researcher

RuralNet Associates Limited
10.2015 - 10.2016

Bachelor of Commerce Honours - Human Resources Management

University of Kwa-Zulu Natal
06.2013 - 12.2014

Bachelor of Social Science - Industrial And General Psychology

University of Kwa-Zulu Natal
06.2010 - 05.2013

Grade 12 GCSE -

I Bex Hill School
01.2001 - 12.2003
Lwando M'sichiliHuman Capital Specialist