Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Hi, I’m
Lwipa Simfukwe
Lusaka
Summary
Overview
12
years of professional experience
Work History
National Road Fund AgencyLusaka
Legal Administration Assistant
04.2021 - 03.2022
Job overview
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Created spreadsheets to track client progress and documents.
- Compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Assisted with trial preparation, compilation of offenders lists, and organization of evidence materials.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Filed court documents and legal pleadings with court clerk on behalf of Legal Counsel.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Attended court hearings and depositions to take notes and document proceedings.
Lynch TechnologiesLusaka Zambia
Sales and Administration Office
03.2018 - 04.2021
Job overview
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Grew market share within the territory by strategically targeting untapped segments of the market.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met existing customers to review current services and expand sales opportunities.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through customer database.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
Edgars StoresKitwe
Sales Assistant
06.2010 - 01.2015
Job overview
- Executed visual merchandising strategies to attract customers and drive sales.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Used in-store system to locate inventory and place special orders for customers.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
Education
Dominican Convert Secondary SchoolNdola
University Overview
Copperbelt UniversityKitwe, Zambia
Bachelor of Science from Production And Operations Management
09.2016
University Overview
Skills
- Operations oversight and Management
- Product and service knowledge
- Relationship Building
- Customer service management
- Sales managemnt
- Customer service
- Quality service
- Sales tracking
- Team player
- Data analysis
- MS office/Sales force
- Report Writing
Accomplishments
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Referees
Referees
Niza Mbale-Sales and Distribution officer-Engen Oils Zambia -0966842107
Stella Kaluba- Safety and Occupation Manager -Workers Compensation Zambia -0977760868
Mukonka Mupenda-Human Occupational Manager-Zambia Building Society-097431821
Timeline
Legal Administration Assistant
National Road Fund Agency
04.2021 - 03.2022
Sales and Administration Office
Lynch Technologies
03.2018 - 04.2021
Sales Assistant
Edgars Stores
06.2010 - 01.2015
Dominican Convert Secondary School
Copperbelt University
Bachelor of Science from Production And Operations Management