LYNN MUSONDA FUBE
Kalumbila
Summary
Detail-oriented Medical and Health Services Manager, passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
10
10
years of professional experience
Work History
Hospital Manager
Mary Begg Health Services
Kalumbila
07.2024 - Current
- Oversaw clinical operations including medical records management, patient admissions, discharges, billing, coding
- Monitored hospital performance metrics such as patient satisfaction scores and financial results
- Developed and implemented patient care protocols to ensure quality standards were met
- Identified areas for improvement in operational processes and developed strategies to increase efficiency
- Conducted regular staff meetings with department heads to review progress on initiatives
- Ensured compliance with all applicable laws, regulations, accreditation standards, and industry best practices
- Facilitated communication between different departments within the organization to ensure alignment on goals and objectives
- Implemented measures designed to reduce costs while maintaining high-quality services
- Participated in strategic planning activities aimed at improving overall organizational performance
Assistant Hospital Manager
Mary Begg Health Services
Kalumbila
01.2018 - 01.2023
- Communicated with patients with compassion while keeping medical information private
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Led and motivated 60 employees through supervision, training and coaching on duties and daily operational activities
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows
- Managed operations in accordance with budget requirements
- Initiated training and education programs for supporting healthcare staff
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements
- Solicited medical history information from patients to provide best and most effective medical advice
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and Zambian guidelines
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris
Front Office Supervisor
Mary Begg Health Services
Kalumbila
01.2015 - 01.2017
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback
- Met budget targets and quality standards by proactively leading team members and monitoring operations
- Recruited, trained and developed administrative team to support corporate growth and objectives
- Created and optimized employee schedules for shift coverage
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
- Conducted staff performance evaluations to monitor progress and recommend professional development plan
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Drove client retention and increased revenue by driving effective customer relationship management protocols
- Provided effective quality control oversight and eliminated downtime to maximize revenue
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
Education
Masters of Business Administration - Leadership and Strategy
Africa Research University
Lusaka, Zambia05.2024
BBA - Hospital Administration
Africa Research University
Lusaka, Zambia10.2021
Associate of Arts - Business Management
Zamtel College
Ndola07-2015
Skills
- Quality assurance controls
- Patient safety
- Staff supervision
- Healthcare delivery
- Training & Development
- Team Management
Accomplishments
- Best MBA student in my intec May 2024
Timeline
Hospital Manager
Mary Begg Health Services
07.2024 - Current
Assistant Hospital Manager
Mary Begg Health Services
01.2018 - 01.2023
Front Office Supervisor
Mary Begg Health Services
01.2015 - 01.2017
Masters of Business Administration - Leadership and Strategy
Africa Research University
BBA - Hospital Administration
Africa Research University
Associate of Arts - Business Management
Zamtel College
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