Lynn Temwani Zimba
Lusaka
Summary
Attained office administrative skills for over four years of working in Operations Management. Customer service personnel for numbered months. Skilled Relationship Manager inspired and motivated to help customers and organization foster lasting relationships.
Operations Assistant and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in stakeholder management will be valued. Hardworking and proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over five years of FinTech experience.
Overview
6
6
years of professional experience
Work History
Relationship Manager
PROBASE GROUP
Lusaka
07.2023 - Current
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities, and challenges.
- Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Achieved client loyalty through quality, productivity, service and proactive management.
Loan Officer
LUPIYA FINANCE
06.2022
- Perform a wide range of administrative tasks including gathering data, assembling and maintaining credit files, requesting title reports/lieu searches
- Preparing loan documentation using the Loan Management System, assisting with loan disbursements, monitor loan expectations and resolve them by contacting attorneys, clients, title companies etc.
OPERATIONS ASSISTANT
TRAVELEX BUREAU DE CHANGE
01.2018 - 05.2022
- Bank errands, filling, branch supervision, trading directly with clients, compiling weekly and monthly returns to Bank of Zambia, petty cash returns compilation.
Customer Service Executive
iSON BPO
09.2020 - 10.2020
- Help clients with complaints and questions, give customers information about products and services, process returns.
TILL OPERATOR
SPAR ZAMBIA
09.2017 - 01.2018
- Issuing receipts, receiving payments, keeping track of all cash and credit payments.
Education
Bachelor's Degree (Business) - Business Management
University of Zambia
Continuation of Bachelor's Degree (Business) - Business Administration
Cavendish University
Skills
- Relationship Management
- Customer Service
- Solution Management
- Issue Resolution
- Relationship Review Process
- Value Selling
- Client Acquisition
- Customer Education and Consulting
- Effective Customer Communication
- Customer Portfolio Management
- Service Assistance
- De-Escalation Techniques
References
- ERNEST WILLIAMS, MANAGING DIRECTOR, TRAVELEX +447554457422
- MR CHOLA BWALYA, COO, PROBASE GROUP +260977575210
- NAWA MABUDA, SUPERVISOR, LUPIYA FINANCE +260977173462
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Relationship Manager
PROBASE GROUP
07.2023 - Current
Loan Officer
LUPIYA FINANCE
06.2022
Customer Service Executive
iSON BPO
09.2020 - 10.2020
OPERATIONS ASSISTANT
TRAVELEX BUREAU DE CHANGE
01.2018 - 05.2022
TILL OPERATOR
SPAR ZAMBIA
09.2017 - 01.2018
Bachelor's Degree (Business) - Business Management
University of Zambia
Continuation of Bachelor's Degree (Business) - Business Administration
Cavendish University
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