Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Additional Information
Timeline
Work Preference
Languages
Affiliations
Certification
Listening to music
Generic
LYTON NKUMBWA

LYTON NKUMBWA

HUMAN RESOURCE OFFICER
Lusaka,09

Summary

About me Compassionate and dedicated individual seeking a caregiver position to provide support and assistance to individuals in need. Possess excellent communication skills, a caring demeanor, and a strong desire to make a positive impact in the lives of others. .

Overview

10
10
years of professional experience
16
16
years of post-secondary education

Work History

Human Resources Officer

UNIFI CREDIT ZM
Lusaka, Lusaka
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
  • Streamlined recruitment processes for improved efficiency in hiring top talent.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Collaborated with management teams to establish clear succession plans for key roles within the organization.
  • Participated in cross-functional projects aimed at improving overall organizational performance.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Collaborated with managers to identify and address employee relations issues.

Field Enumerator

CENTRAL STATISTICS OFFICE
Solwezi, North Western
12.2014 - 03.2015
  • Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
  • Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
  • Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
  • Identified potential issues or discrepancies during data collection, proactively addressing concerns to maintain data integrity.
  • Utilized various software programs to accurately input collected data into appropriate databases for analysis.
  • Navigated complex geographic areas using maps and GPS devices, ensuring accurate location-based data collection efforts.
  • Collaborated effectively with other team members, fostering a positive work environment that supported successful survey administration.
  • Reduced survey errors by maintaining a strong attention to detail while recording respondent information.
  • Developed strong relationships within target communities, facilitating access to hard-to-reach populations for survey purposes.
  • Built rapport with respondents, resulting in higher response rates and more accurate data collection.
  • Consistently achieved high-quality results through meticulous record-keeping and diligent follow-up efforts with respondents.
  • Improved data accuracy by conducting thorough field surveys and collecting precise information from respondents.
  • Provided valuable insights based on field experiences, contributing to improvements in survey design and methodology.
  • Enhanced the efficiency of data collection processes by developing and implementing effective interviewing techniques.
  • Contributed to the successful completion of numerous research projects by consistently achieving high levels of data accuracy and fieldwork efficiency.
  • Verified information on survey forms or information pads.
  • Demonstrated strong interpersonal skills, effectively engaging with respondents from diverse backgrounds to gather accurate and complete information.
  • Contacted interviewees to rectify survey issues and ask follow-up questions.
  • Dispensed assignments to enumerator team and submitted completed work to supervisors.
  • Completed surveys by rechecking contact information before ending each call.
  • Coded data from participant interviews.
  • Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
  • Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.

Field Enumerator

CENTRAL STATISTICS OFFICE
Solwezi, North Western
10.2015 - 01.2016
  • Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
  • Dispensed assignments to enumerator team and submitted completed work to supervisors.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
  • Walked door to door and collected demographic information.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Double checked information on survey forms.
  • Contributed to the successful completion of numerous research projects by consistently achieving high levels of data accuracy and fieldwork efficiency.
  • Assisted in training new enumerators, sharing best practices for efficient fieldwork and accurate data collection.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Completed surveys by rechecking contact information before ending each call.
  • Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
  • Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
  • Planned efficient visitation routes by studying maps of assigned areas, reaching more than [Number] community households per day.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Ensured timely completion of assignments by coordinating with team members and adhering to project deadlines.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Improved data accuracy by conducting thorough field surveys and collecting precise information from respondents.

Airtel Call Centre Agent

TECH MAHINDRA
Lusaka, Lusaka
02.2016 - 06.2016
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Initiated digital marketing campaign to increase brand visibility.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Car Insurance Agent

ADVANTAGE INSURANCE
Lusaka, Lusaka
03.2022 - 08.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
  • Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.

Administrative Assistant

SILVEREST HOME OWNERS ASSOCIATION ( SIGRA)
Lusaka, Lusaka
09.2022 - 04.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.

Human Resources Officer

MAXTECH ENGINEERING LTD
Lusaka, Lusaka
02.2024 - 05.2024
  • Coordinated employee placements and administrative details.
  • Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Administered employee benefits programs and assisted with open enrollment.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
  • Worked alongside global business leader to deploy new training strategies.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Enhanced employee satisfaction by implementing effective HR policies and procedures.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
  • Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
  • Collaborated with management teams to establish clear succession plans for key roles within the organization.
  • Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
  • Negotiated favorable contracts with external vendors for services such as health insurance plans and training providers.
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Organized regular team-building events to promote camaraderie among employees and boost morale.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Participated in cross-functional projects aimed at improving overall organizational performance.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Education

GRADE 9 - Junior High School

Chongwe Secondary School
Chongwe
01.2006 - 12.2008

Grade 12 Certificate - High School

Kasempa Secondary School
Kasempa
01.2010 - 12.2012

J.D. - A HUMAN RESOURCE MANAGEMENT

Livingstone Institute of Business And Engineering
Livingstone
07.2016 - 12.2020

J.D. - Human Resource Management

AFFILIATION OF MULUNGUSHI UNIVERSITY
Livingstone
07.2016 - 12.2021

Skills

  • Skills Communication
  • Expert
  • Problem Solving
  • Proficient
  • Patient/Compansionate
  • Work Under Pressure
  • Reliable/Trust Worthy
  • Organized
  • HR policies and procedures
  • Onboarding
  • Employee Relations
  • Onboarding and Orientation
  • Records Maintenance
  • Records Management
  • Exit Interviews
  • Background Checks
  • Recruitment
  • Employee Surveys
  • Labor Relations
  • HRIS Systems
  • Employment law
  • Recruitment and hiring
  • Documentation and Recordkeeping
  • Recruitment Management
  • New Hire Onboarding
  • Employment Recordkeeping
  • In-Person and Telephone Interviewing
  • New Hire Orientation

Accomplishments

  • TATA ZAMBIA
  • Penkumbwa@yahoo.com
  • 260977582043
  • SYDNEY MUZABE
  • HEALTH AND SAFETY MANAGER
  • STANDARD CHARTERED BANK
  • Sydneymuzabe@yahoo.com
  • 260977668458
  • Signature

Interests

CENTRAL STATISTICS OFFICE , ENUMERATOR COLLECTION OF DATA IN TOWNS AND LOCATIONS OF THE LIVING CONDITIONS OF ZAMBIA TECHMAHINDRA (AIRTEL CALL CENTRE) CALL CENTRE AGENT ATTENDING TO CLIENTS QUERIES THROUGH A TOLL FREE LINE EFFICIENTLY UNIFI TEMPERAL HUMAN RESOURCE OFFICER Interest and Hobbies Interest HELPING THE POOR GIVING OLD CLOTHES TO AN ORPHANAGE Hobby's

Additional Information

  • SWIMMING PLAYING POOL WATCHING TV READING

Timeline

Human Resources Officer

UNIFI CREDIT ZM
07.2024 - Current

Human Resources Officer

MAXTECH ENGINEERING LTD
02.2024 - 05.2024

Administrative Assistant

SILVEREST HOME OWNERS ASSOCIATION ( SIGRA)
09.2022 - 04.2023

Car Insurance Agent

ADVANTAGE INSURANCE
03.2022 - 08.2022

J.D. - A HUMAN RESOURCE MANAGEMENT

Livingstone Institute of Business And Engineering
07.2016 - 12.2020

J.D. - Human Resource Management

AFFILIATION OF MULUNGUSHI UNIVERSITY
07.2016 - 12.2021

Airtel Call Centre Agent

TECH MAHINDRA
02.2016 - 06.2016

Field Enumerator

CENTRAL STATISTICS OFFICE
10.2015 - 01.2016

Field Enumerator

CENTRAL STATISTICS OFFICE
12.2014 - 03.2015

Grade 12 Certificate - High School

Kasempa Secondary School
01.2010 - 12.2012

GRADE 9 - Junior High School

Chongwe Secondary School
01.2006 - 12.2008

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave

Languages

English
Upper intermediate (B2)

Affiliations

  • ZIHRM

Certification

Human Resource Management Practicing License (ZIHRM)

Listening to music

I enjoy Listening to music because it helps me to meditate.

Similar Profiles

CREATE PROFILE
LYTON NKUMBWAHUMAN RESOURCE OFFICER