Summary
Overview
Work History
Education
Skills
Certification
Referee's
Languages
Timeline
Generic

Mabvuto Banda

Lusaka

Summary

An Accurate,detailed, focused and meticulous individual who has extensive knowledge of accounting principles,Sales and customer service experience. Mabvuto is a result oriented professional,who is able to accomplish multiple objectives in a specified time frame. He has the ability to quickly learn and understand the accounting systems procedures and requirements of the business. His strength lie in is ability to bring order to an office, follow procedures and keep accurate financial records

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Accountant

Mkando Investment Limited Company
09.2022 - Current
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Reviewed general ledger entries and assessed accuracy.
  • Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
  • Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
  • Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
  • Prepared accurate financial statements for management review, aiding in informed decision-making processes.
  • Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
  • Developed strong relationships with vendors by fostering environment of trust.
  • Streamlined accounting processes for increased efficiency by implementing new software solutions.
  • Played key role in negotiating terms with vendors, leading to cost savings in procurement.
  • Improved cash flow management by implementing more rigorous accounts receivable follow-up procedures.
  • Reduced month-end closing time by optimizing accounting procedures and improving team coordination.
  • Reduced errors in tax filings by conducting thorough reviews and reconciliations of accounts.
  • Maintained accurate financial records, ensuring compliance with regulatory standards.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Assisting in the preparation of statutory returns ZRA payee Tax,Nhima, Napsa and Workers Compensation Tax

Retail Support Specialist

Zambia Telecommunications Company Limited
03.2019 - 08.2022
  • Contributed to successful promotional campaigns by effectively coordinating displays, signage, and product placements.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and recommending products or services based on individual needs.
  • Collaborated with cross-functional teams such as visual merchandisers and loss prevention specialists.
  • Participated in seasonal resets by rearranging merchandise according to planograms.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all employees.
  • Facilitated smooth transactions at the cash register, ensuring accurate pricing while adhering to established security protocols.
  • Enhanced store productivity through effective inventory management and merchandising strategies.
  • Analyzed sales performance data to recommend targeted marketing efforts that led to increased revenue.
  • Troubleshot technical issues involving Point-of-Sale systems; escalating complex problems when necessary.
  • Assisted with inventory control measures including receiving deliveries, stocking shelves, conducting cycle counts, identifying shrinkage risks.
  • Reduced stock discrepancies by conducting thorough audits and implementing corrective measures.
  • Streamlined communication between sales associates and retail support teams, resulting in a more cohesive work environment.
  • Maintained a clean and visually appealing store environment to enhance the shopping experience for customers.
  • Boosted overall efficiency through accurate record-keeping of inventory levels, sales data, and customer interactions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Issuing of cash float to mobile money agents.
  • Activation of Mobile Money Accounts and updating of Customer Data on the Know Your Customer database.
  • Assisting with Mobile Money Pin Reset to both internal and external customers.
  • Receiving Mobile Money Payment's and Cash out transactions.
  • Carrying out inventory Stock Taking at appointed intervals.
  • Posting of the daily Cash Sales Reconciliation Report to management.
  • Conducting of Mobile Data Cards replacements for both internal and external. customers .
  • Updating of customer information on the KYC Database.

Call Center Agent

Zambia Telecommunications Company Limited
12.2015 - 03.2019
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and team productivity by promoting operational best practices.

Know Your Customer Data Entry Clerk

Zambia Telecommunications Company Limited
07.2015 - 12.2015
    • Completed data entry tasks with accuracy and efficiency.
    • Followed established procedures to enter and process data correctly.
    • Organized, sorted, and checked input data against original documents.
    • Scanned documents and saved in database to keep records of essential organizational information.
    • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
    • Entered data into various computer systems accurately using Microsoft Office Suite.
    • Verified accuracy of data entered into system to produce error-free reports.
    • Sorted documents and maintained organized filing process.
    • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
    • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
    • Created and maintained data entry logs to track data entry activities.
    • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.

Education

ZicaTechnician/ Diploma In Accounts - Accountancy

Zambia Center For Accountancy Studies(ZCAS) Univer
Lusaka
05.2015

Skills

  • Ability to quickly learn new and complex software
  • Able to complete mathematical calculations with a high level accuracy
  • Business letter writing skills
  • Dealing with confidential or sensitive information
  • Experience dealing with cashflow forecasting and profit/ loss statements
  • Knowledge of Electronic payment solutions
  • Knowledge of modern office procedures and methods
  • Multi tasking and priotizing departmental function's to meet deadlines
  • Priotizing and allocating resources in a challenging fast paced, deadline driven team environment
  • Proficient in Computers _Microsoft word,Excel and Sage pastel accounting software
  • Invoice Processing
  • Payment Processing

Invoicing and collections

Credit Control

GAAP Reporting

Certification

Zambia Institute of Chartered Accountants Technician Member

Referee's

Mr Tom Penyani Phiri

Mobile Money Operations Manager

Zambia Telecommunications Company Limited

Mobile: +260950003398


Ms Muyenga Njekwa

Customer Service Supervisor

Zambia Telecommunications Company Limited

Mobile:+260950003230 / 0978980287


Mr Prince Sinkala

Senior Legal Counsel

Zambia forestry and forest industrial Corporation Plc

Mobile:+260964564514 / 0960993729

Languages

English
Advanced (C1)
Bemba
Upper intermediate (B2)
Nyanja
Upper intermediate (B2)

Timeline

Assistant Accountant

Mkando Investment Limited Company
09.2022 - Current

Retail Support Specialist

Zambia Telecommunications Company Limited
03.2019 - 08.2022

Call Center Agent

Zambia Telecommunications Company Limited
12.2015 - 03.2019

Know Your Customer Data Entry Clerk

Zambia Telecommunications Company Limited
07.2015 - 12.2015

ZicaTechnician/ Diploma In Accounts - Accountancy

Zambia Center For Accountancy Studies(ZCAS) Univer

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