Mackson Zulu
Kitwe
Summary
Communication professional with extensive experience in strategic
communication and client relationship management at Medici Land
Governance. Proven expertise in digital marketing and crisis
communication, leading to enhanced stakeholder engagement and increased
brand visibility. Successful in implementing innovative campaigns and
collaborative training initiatives that deliver measurable results. Dedicated
to fostering strong community connections and achieving impactful
outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Medici Land Governance
Kitwe, Zambia
10.2018 - Current
- Customer Experience Enhancement: Worked collaboratively with teams to identify customer needs, improve service delivery, and develop
strategies for exceptional customer experiences. - Strategic Planning: Developed and implemented strategic communication plans to enhance organizational visibility and stakeholder engagement.
- Leveraged CRM software to track and document client interactions,
enhancing organizational efficiency. - Stakeholder Engagement: Identified and collaborated with key stakeholders, including government officials, NGOs, and community leaders, to align communication efforts with organizational goals.
- Team Training: Delivered communication training to staff and partners, fostering consistent messaging and enhanced media interactions.
- Content Creation: Authored newsletters, press releases, articles, and social media content, reaching a diverse audience and boosting brand awareness.
- Public & Media Relations: Established and maintained relationships with local and national media outlets to ensure accurate and positive coverage.
- Monitored and evaluated communication initiatives to ensure alignment with organizational goals and stakeholder needs.
- Digital Marketing Expertise: Proficient in leveraging digital marketing tools and social media platforms to enhance brand awareness and connect with customers.
- Crisis Communication: Designed and executed crisis communication strategies to mitigate risks during natural disasters, emergencies, and high-profile events.
- Collaborated with cross-functional teams to adapt communication strategies to organizational priorities.
- Strategic Marketing & Campaign Development: Spearheaded campaigns to increase participation in national programs, leading to a significant growth in engagement.
- Delivered monthly and post-campaign progress reports, providing actionable insights to management.
- Led the planning and execution of integrated marketing campaigns, including events, roadshows, and promotions.
NEWS REPORTER(Internship)
Zambia News And Information Services (ZANIS)
Lusaka, Zambia
04.2017 - 05.2017
- Conducted in-depth research to identify newsworthy topics, ensuring relevance to target audiences.
- Edited news scripts and articles for clarity, accuracy, and adherence to organizational standards.
- Provided live coverage of community events and breaking news, delivering timely updates.
- Developed and maintained a network of sources to gather credible, reliable information.
- Assisted in planning daily news schedules, ensuring timely coverage of key stories.
- Conducted interviews with key sources, ensuring accuracy and relevance in all news reports.
- Created multimedia content, including photos and videos, to enhance news stories for online platforms. Collaborated with editors and production teams to deliver polished, high-quality news reports.
- Monitored social media trends and public sentiment to identify emerging stories.
Internship Student
Hope Channel Zambia
Lusaka, Zambia
09.2015 - 10.2015
- Scripted, produced and presented TV programs ensuring alignment with organizational messaging priorities.
- Planned and scheduled TV programs improving audience engagement.
- Collaborated with technical teams to deliver high-quality TV content aligned with organizational messaging.
- Assisted in video editing and post-production to enhance program quality and meet broadcasting standards.
- Supported the development of creative concepts for new TV programs and segments.
- Conducted pre-production research to ensure factual accuracy and relevance of program content.
- Coordinated with guests and on-air talent to prepare them for appearances and interviews.
- Assisted in lighting and set design to enhance visual appeal and maintain professional standards.
- Monitored viewer feedback and ratings to help refine program content.
Education
Bachelor of Arts - Mass Communication & Journalism
Rusangu University
Monze, Zambia09.2020
High School Certificate - High School Certificate
Kafue Boys Secondary School
Kafue, Zambia11.2011
Junior Certificate - Junior Secondary Certificate
Choma Secondary School
Choma, Zambia11.2008
Skills
Client relationship management
Strategic communication
Process improvement
CRM proficiency
Collaboration skills
Technology adaptability
Data analysis
Crisis communication and risk
mitigation
Digital marketing
Content creation
Media relations
Network building
Community management
Corporate communications
Team training
Languages
English, Bemba, Chewa
First Language
Nyanja
Proficient
C2
Tonga
Elementary
A2
bemba
Upper Intermediate
B2
chewa
Advanced
C1
Accomplishments
- Promoted from Intern to communications officer and finally Communications supervisor, in less than 12-months.
- Managed the communications on the copperbelt and managed to create exceptional rapport with various community leaders and the communities at large.
- Conducted successful Certificates of Title Payment campaigns
Certification
- Outstanding performance during Drone Imagery Capturing Campaign, Medici Land Governance - 30th April, 2021
Referees
Name : Mr. Brian Pindayi Name : Kwangu Liwewewe
Designation: Lecturer Designation : Communications Specialist
Institution : Rusangu University Institution : Medici Land Governance
Location : Monze Location : London
Phone : 0971015941 Phone : +(347)251-5458
Name : Ms. Dora Chisambi
Instituion : Medici Land Governance
Location : Lusaka
Phone : 0975100123
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communications Supervisor
Medici Land Governance
10.2018 - Current
NEWS REPORTER(Internship)
Zambia News And Information Services (ZANIS)
04.2017 - 05.2017
Internship Student
Hope Channel Zambia
09.2015 - 10.2015
Bachelor of Arts - Mass Communication & Journalism
Rusangu University
High School Certificate - High School Certificate
Kafue Boys Secondary School
Junior Certificate - Junior Secondary Certificate
Choma Secondary School
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