Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Work Preference
Timeline
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MAGDALENE CHIKOMO
Open To Work

MAGDALENE CHIKOMO

VIRTUAL ASSISTANT
LUSAKA,09

Summary

Dynamic Business Center Manager at Porkas ICT Services with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in Microsoft Office and skilled in interpersonal communication, I excelled in optimizing workflows and supporting team collaboration, driving significant improvements in service delivery and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Center Manager

Porkas ICT Services
Lusaka
07.2018 - Current
  • Managed front office operations, ensuring seamless customer service and efficient client relations.
  • Provided comprehensive administrative support, including document preparation, filing, and calendar management.
  • Collaborated with team to resolve issues and maintain office supply management, enhancing overall productivity.
  • Managed administrative tasks and supported daily operations in a fast-paced business center environment, ensuring seamless front office and back-end support.
  • Delivered exceptional customer service while handling multiple responsibilities, maintaining professionalism under pressure to achieve operational excellence.
  • Utilized strong interpersonal, communication, and problem-solving skills to enhance customer satisfaction and streamline business center operations.

Telecom Technician

Zambia Sugar PLC
MAZABUKA
11.2017 - 06.2018
  • Collected and analyzed data to produce comprehensive reports and presentations for effective communication.
  • Maintained and troubleshot Local Area Networks (LAN) to ensure optimal performance and connectivity.
  • Operated switchboards efficiently while identifying and resolving technical issues with minimal supervision.
  • Executed the installation of network cables to enhance communication infrastructure.
  • Configured and ran network cables to optimize system performance.
  • Installed network cables to ensure seamless connectivity.

Education

High Learning Diploma - Telecommunications Technologies

Zambia Information and Communications Technologies
Ndola
11-2017

Skills

  • Interpersonal communication
  • Cost reduction strategies
  • Business intelligence
  • Procurement management
  • Staff retention
  • Budgeting and forecasting
  • Performance management
  • Customer relationship management
  • Microsoft office suite expert
  • Document control
  • New product introductions strategies
  • Invoice processing
  • Management
  • Goal setting
  • Incidents management
  • Maintenance planning
  • Planned equipment constraints
  • Cross-functional collaboration
  • Staff management
  • Contract management
  • Engineering
  • Workflow optimization
  • Microsoft office expertise
  • Sales presentations
  • Data management
  • Negotiations expert
  • Graphic and media design
  • Facilities management
  • Staff training and development
  • Problem solving
  • Time management
  • Presentation skills
  • Office management
  • Customer service
  • Team collaboration
  • Administrative support
  • Data analysis
  • Document preparation
  • Effective communication
  • Network troubleshooting

Affiliations

  • Research & Learning: Passionate about exploring new topics, staying informed, and deepening knowledge through online research and educational platforms.
  • Football: Avid football enthusiast who enjoys both watching and playing the game, appreciating the discipline and teamwork it fosters.
  • Music: Enjoys a wide variety of music genres and finds it a great source of inspiration and relaxation.
  • Cooking: Loves experimenting with new recipes and culinary techniques as a creative and enjoyable way to unwind.
  • Internet Surfing & Digital Exploration: Regularly engages in productive web browsing to discover trends, tools, and resources.
  • Self-improvement via YouTube and online learning: continuously seeks personal and professional growth by learning new skills and ideas through online videos and tutorials

Languages

Bemba
First Language
English
Advanced (C1)
C1

Accomplishments

  • Consistently recognized for outstanding performance at Porkas ICT Services, earning the Employee of the Month award multiple times over the course of my seven-year tenure This recognition was based on key performance metrics, including customer satisfaction, punctuality, teamwork, efficiency in front office operations, and proactive problem-solving My dedication to delivering exceptional customer service and maintaining a well-organized and welcoming front office environment significantly contributed to the company’s positive reputation and smooth day-to-day operations.

Certification

Diploma in Telecommunications, Zambia Information and Communications Technology College, Ndola, Zambia In 2017

Certifications and training
  • Canva designing certificate
  • Graphic and web design training (ongoing) – online program |In progress
  • Additional skills in digital content creation and design tools

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Business Center Manager

Porkas ICT Services
07.2018 - Current

Telecom Technician

Zambia Sugar PLC
11.2017 - 06.2018

High Learning Diploma - Telecommunications Technologies

Zambia Information and Communications Technologies

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MAGDALENE CHIKOMOVIRTUAL ASSISTANT