MAGDALENE CHIKOMO
VIRTUAL ASSISTANT
LUSAKA,09
Summary
Dynamic Business Center Manager at Porkas ICT Services with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in Microsoft Office and skilled in interpersonal communication, I excelled in optimizing workflows and supporting team collaboration, driving significant improvements in service delivery and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Center Manager
Porkas ICT Services
Lusaka
07.2018 - Current
- Managed front office operations, ensuring seamless customer service and efficient client relations.
- Provided comprehensive administrative support, including document preparation, filing, and calendar management.
- Collaborated with team to resolve issues and maintain office supply management, enhancing overall productivity.
- Managed administrative tasks and supported daily operations in a fast-paced business center environment, ensuring seamless front office and back-end support.
- Delivered exceptional customer service while handling multiple responsibilities, maintaining professionalism under pressure to achieve operational excellence.
- Utilized strong interpersonal, communication, and problem-solving skills to enhance customer satisfaction and streamline business center operations.
Telecom Technician
Zambia Sugar PLC
MAZABUKA
11.2017 - 06.2018
- Collected and analyzed data to produce comprehensive reports and presentations for effective communication.
- Maintained and troubleshot Local Area Networks (LAN) to ensure optimal performance and connectivity.
- Operated switchboards efficiently while identifying and resolving technical issues with minimal supervision.
- Executed the installation of network cables to enhance communication infrastructure.
- Configured and ran network cables to optimize system performance.
- Installed network cables to ensure seamless connectivity.
Education
High Learning Diploma - Telecommunications Technologies
Zambia Information and Communications Technologies
Ndola11-2017
Skills
- Interpersonal communication
- Cost reduction strategies
- Business intelligence
- Procurement management
- Staff retention
- Budgeting and forecasting
- Performance management
- Customer relationship management
- Microsoft office suite expert
- Document control
- New product introductions strategies
- Invoice processing
- Management
- Goal setting
- Incidents management
- Maintenance planning
- Planned equipment constraints
- Cross-functional collaboration
- Staff management
- Contract management
- Engineering
- Workflow optimization
- Microsoft office expertise
- Sales presentations
- Data management
- Negotiations expert
- Graphic and media design
- Facilities management
- Staff training and development
- Problem solving
- Time management
- Presentation skills
- Office management
- Customer service
- Team collaboration
- Administrative support
- Data analysis
- Document preparation
- Effective communication
- Network troubleshooting
Affiliations
- Research & Learning: Passionate about exploring new topics, staying informed, and deepening knowledge through online research and educational platforms.
- Football: Avid football enthusiast who enjoys both watching and playing the game, appreciating the discipline and teamwork it fosters.
- Music: Enjoys a wide variety of music genres and finds it a great source of inspiration and relaxation.
- Cooking: Loves experimenting with new recipes and culinary techniques as a creative and enjoyable way to unwind.
- Internet Surfing & Digital Exploration: Regularly engages in productive web browsing to discover trends, tools, and resources.
- Self-improvement via YouTube and online learning: continuously seeks personal and professional growth by learning new skills and ideas through online videos and tutorials
Languages
Bemba
First Language
English
Advanced (C1)
C1
Accomplishments
- Consistently recognized for outstanding performance at Porkas ICT Services, earning the Employee of the Month award multiple times over the course of my seven-year tenure This recognition was based on key performance metrics, including customer satisfaction, punctuality, teamwork, efficiency in front office operations, and proactive problem-solving My dedication to delivering exceptional customer service and maintaining a well-organized and welcoming front office environment significantly contributed to the company’s positive reputation and smooth day-to-day operations.
Certification
Diploma in Telecommunications, Zambia Information and Communications Technology College, Ndola, Zambia In 2017
Certifications and training- Canva designing certificate
- Graphic and web design training (ongoing) – online program |In progress
- Additional skills in digital content creation and design tools
Work Type
Full TimeWork Location
RemoteTimeline
Business Center Manager
Porkas ICT Services
07.2018 - Current
Telecom Technician
Zambia Sugar PLC
11.2017 - 06.2018
High Learning Diploma - Telecommunications Technologies
Zambia Information and Communications Technologies
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