Open To Work
MAIMBO MUKONDE
Lusaka
Summary
Dynamic Assistant Account Manager dedicated to enhancing data quality and stakeholder collaboration. Expertise in reporting and documentation, consistently achieving zero missed deadlines and enabling proactive issue resolution across high-volume accounts.
Overview
5
5
years of professional experience
Work History
Assistant Account Manager
Zambia Revenue Authority
Lusaka, Zambia
09.2023 - Current
- Manage a portfolio of 100+ corporate taxpayers across manufacturing, telecom, tourism, transport and energy sectors, ensuring all records remained accurate, complete, and consistently updated
- Maintain data quality by identifying and correcting duplicate, incomplete, and inconsistent records across high-volume accounts
- Monitor case progress and tracked follow-up actions to ensure timely completion of tasks with zero missed deadlines
- Prepare structured weekly and monthly reports providing clear visibility into account status, outstanding issues, and workload distribution
- Flag delayed or inactive cases to relevant teams, enabling proactive resolution before escalation to senior management
- Coordinate with internal stakeholders to resolve data gaps and obtain missing information, maintaining 100% record completeness
- Ensured all required documentation and client information were properly captured and accessible for audits and management review in deadline-driven environment
Data Quality Analyst
Zambia Revenue Authority
Lusaka, Zambia
07.2021 - 08.2023
- Analyzed data discrepancies to ensure compliance with regulatory standards.
- Developed and implemented quality assurance processes to enhance data accuracy.
- Conducted audits on data entries, identifying patterns of errors for corrective action.
- Collaborated with cross-functional teams to streamline data validation procedures.
Education
MBA - Finance
University of Lusaka
Lusaka11-2019
Bachelor of Arts - Public Administration
University of Zambia
Lusaka09-2013
Skills
- Data Accuracy & Record Management
- Reporting & Documentation
- Case Tracking & Follow-up Management
- Stakeholder Coordination
- Attention to Detail
- Microsoft Excel
- Self-directed
- Canva
Timeline
Assistant Account Manager
Zambia Revenue Authority
09.2023 - Current
Data Quality Analyst
Zambia Revenue Authority
07.2021 - 08.2023
MBA - Finance
University of Lusaka
Bachelor of Arts - Public Administration
University of Zambia