MAINZA CHEELO
LUANSHYA
Summary
Experienced and dedicated professional with over 14 years of expertise in cartography within the Ministry of Lands and Natural Resources, specializing in AutoCAD, map production, and land and data resource management. Proven ability to support administrative functions, with one year of experience as a secretary, demonstrating strong organizational and communication skills. Additionally, I bring compassionate and hands-on experience in caregiving and mental health support, gained through six months of service at Mitanda Home for the Aged. A versatile and detail-oriented individual with a commitment to excellence, adaptability, and a strong sense of empathy, and public service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Executive Intern
MINISTRY OF LANDS AND NATURAL RESOURCES IN
NDOLA
05.2024 - Current
- Provide administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Participate in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Set up meetings and appointments, gathered materials, book conference rooms and provide information to involved parties.
- Compile data from various sources for use in preparing reports or presentations for senior management.
- Organize and maintain executive calendar of appointments, meetings, conferences and travel itineraries.
- Schedule and coordinate meetings and travel arrangements for staff.
- Prepare reports, presentations, agendas and other documents as requested by management.
- Research and prepare information for presentations to high-level executives.
- Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
- Deliver comprehensive training to maintain compliance requirements.
- Facilitate communications by forwarding emails, transferring calls and filing documents.
- Identify and solve problems to enhance management and ministry direction.
- Supervise executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Cartographer
MINISTRY OF LANDS AND NATURAL RESOURCES
NDOLA
04.2011 - Current
- Analyze survey results to determine changes in geographic features.
- Examine and analyze data from ground surveys and satellite images to prepare general plan and working plans.
- Produce large-scale hardcopy maps utilizing plotters or printers.
- Edit existing maps for accuracy and completeness.
- Prepare detailed legend drawings for use in cartographic products.
- Develop and create maps, graphs and charts to illustrate data analysis.
- Maintain records of all map production activities.
- Demonstrate proficiency with GIS and AutoCAD Software.
- Work with cross-functional teams to achieve goals.
- Assist with customer requests and answer questions to improve satisfaction.
CAREGIVER/Mental Health Support Worker
MITANDA HOME FOR THE AGED
NDOLA
01.2024 - 07.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Drove clients to doctors' appointments and social outings.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Data Entry Clerk Trainee
TEVETA
LUSAKA
09.2010 - 03.2011
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Maintained data entry requirements by following data program techniques and procedures.
- Utilized specialized software applications related to the job role.
- Created spreadsheets to track data entries.
- Prepared summaries of daily work completed for review by supervisors.
Administrative Office Assistant Trainee
MINISRTY OF JUSTICE
LUSAKA
08.2009 - 09.2009
- Maintained filing system for all documents related to office operations.
- Compiled and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout the organization.
- Assisted in the preparation of reports, presentations, and correspondence for the judge.
- Greeted visitors in a professional manner and provided assistance as needed.
- Managed daily calendar activities for judges, including scheduling meetings, court sessions, and deadlines.
- Processed incoming mail by sorting, distributing or responding to inquiries in a timely manner.
- Provided administrative support for executive staff members.
- Scanned documents into electronic format for storage in computer databases.
- Compiled data into organized records for easy retrieval and reference purposes.
- Answered phone calls and emails to provide information, resulting in effective correspondence.
- Composed, edited and typed complex memos and reports with job-related software.
- Provided general administrative support such as photocopying, faxing.
Education
Bachelor of Science - PUBLIC ADMINISTRATION
UNIVERSITY OF LUSAKA
LUSAKA, ZAMBIA04-2024
Some College (No Degree) - ADVANCED SECRETARIAL AND OFFICE MANAGEMENT
KASIYA BUSINESS AND SECRETARIAL COLLEGE
PEMBA, ZAMBIASome College (No Degree) - COMMUNITY MENTAL HEALTH COUNSELING SKILLS
NATIONAL MENTAL HEALTH RESOURCE CENTRE
LUSAKASome College (No Degree) - CAREGIVER
MITANDA HOME FOR THE AGED
NDOLA, ZAMBIASkills
- Calendar and travel management
- Report preparation and analysis
- Event planning and coordination
- Microsoft Office proficiency
- Team collaboration
- Communication skills
- Time management
- Patient assessment
- Emergency response
- Nutritional guidance
- Activity planning
- Care plan implementation
- Interpersonal communication
- Confidentiality compliance
- Map production
- AutoCAD
- Cartographic design
- Survey analysis
- GIS analysis
- Customer service
- Report preparation
- Effective communication
- Property research
- Adaptability
Certification
- - Certificate in Secretarial Studies
Kasiya Business and Secretarial College — August 2010
- Caregiver Training Program
Mitanda Home for the Aged — June 2024
- Certificate in Community Mental Health Counseling Skills
National Mental Health Resource Centre — July 2024
- GIS Training (On-the-Job)
Ministry of Lands and Natural Resources — Completed as part of professional duties
Languages
English
First Language
VOLUNTEERING/COMMUNITY ENGAGEMENT
- I am a passionate individual with a strong academic background in community mental health, caregiving, administrative and secretarial skills. I have had the opportunity to volunteer at our local home for the aged, where my experience in a short time has significantly shaped my character and abilities. Through this role, I developed compassion, patience, tolerance, adaptability, and effective communication skills, all of which have allowed me to connect with clients, colleagues, and my environment in a mindful and thoughtful manner. In addition to my work with the elderly, I have served in a government department that provided information services and guidance to a diverse range of clients, including the elderly, disabled, and other vulnerable groups in society. This experience helped hone my skills in people engagement and management, with a strong focus on delivering satisfaction and meeting the unique needs of each individual. I am deeply committed to volunteerism, and this commitment extends beyond my professional experiences. I also volunteer at my local church, where I am part of a women's group dedicated to supporting the needs of the elderly in our community. Our efforts include providing cleaning services and teaching cookery skills to enhance their livelihoods As a mother of four children, I understand the importance of nurturing the next generation with the right values, education, and cultural awareness I strive to instill in my children a deep sense of volunteerism, cultural tolerance, and an appreciation for diversity. Given my diverse experiences and commitment to serving others, I believe I am well-suited for your volunteer program, and would bring a compassionate, knowledgeable, and dedicated approach to the work
References
References available upon request.
Timeline
Administrative Executive Intern
MINISTRY OF LANDS AND NATURAL RESOURCES IN
05.2024 - Current
CAREGIVER/Mental Health Support Worker
MITANDA HOME FOR THE AGED
01.2024 - 07.2024
Cartographer
MINISTRY OF LANDS AND NATURAL RESOURCES
04.2011 - Current
Data Entry Clerk Trainee
TEVETA
09.2010 - 03.2011
Administrative Office Assistant Trainee
MINISRTY OF JUSTICE
08.2009 - 09.2009
Bachelor of Science - PUBLIC ADMINISTRATION
UNIVERSITY OF LUSAKA
Some College (No Degree) - ADVANCED SECRETARIAL AND OFFICE MANAGEMENT
KASIYA BUSINESS AND SECRETARIAL COLLEGE
Some College (No Degree) - COMMUNITY MENTAL HEALTH COUNSELING SKILLS
NATIONAL MENTAL HEALTH RESOURCE CENTRE
Some College (No Degree) - CAREGIVER
MITANDA HOME FOR THE AGED
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