Summary
Overview
Work History
Education
Skills
Affiliations
References
Languages
Personal Information
Languages
Timeline
Generic

Makasa Mutale

Ibex Hill,Zambia

Summary

Accomplished Operations and Administration Officer with over 14 years’ progressive experience managing finance, human resources, procurement, risk, legal documentation, and administrative operations in public sector settings. Demonstrated leadership in coordinating cross-functional teams, managing ERP-based business processes, supervising staff, and ensuring compliance with national regulations and internal policies. Recognized for driving operational efficiency, safeguarding public resources, and delivering impactful results across departments. Adept at contract management, policy interpretation, partner coordination, and stakeholder engagement. Committed to fostering accountability and excellence in service delivery aligned with WHO’s operational standards.

Seasoned Legal Officer with background in corporate law and labor legislation. Familiarity with drafting legal documents, conducting research, and managing litigations highlights professional skill set. Strengths include strong negotiation skills, adept problem-solving ability, and sound ethical judgment. Prior work notably impacted policy development and compliance adherence within previous organizations.

Overview

16
16
years of professional experience

Work History

Operations and Legal Officer (Legal Department Attachment)

Road Transport and Safety Agency (RTSA)
Lusaka, Zambia
09.2023 - Current
  • Spearheaded the review and interpretation of legal contracts and operational policies, enhancing compliance and clarity for internal departments
  • Drafted and evaluated service agreements and administrative reports, directly contributing to improved decision-making by senior leadership
  • Coordinated procurement processes and maintained financial controls, ensuring timely delivery of office needs and adherence to public sector regulations
  • Identified legal and operational risks, advised leadership on mitigation strategies, and reinforced compliance mechanisms across the department

Senior Revenue & Operations Officer

Road Transport and Safety Agency (RTSA)
Lusaka, Zambia
01.2013 - 09.2023
  • Led multi-disciplinary station operations encompassing finance, HR, logistics, and ICT, achieving consistent audit compliance and operational continuity
  • Supervised staff and outsourced partners, including Zampost and local councils, conducting regular training, appraisals, and performance evaluations
  • Implemented robust internal control systems, enabling accurate cash management, accountable document handling, and procurement efficiency
  • Authored monthly financial reconciliation reports for multiple stations, improving accuracy in government revenue tracking and reducing reporting delays
  • Conducted all station-level risk assessments, reporting outcomes to HQ and embedding risk-conscious practices among team members
  • Orchestrated logistics for vehicle maintenance, ICT equipment functionality, and asset inventory, ensuring uninterrupted service delivery
  • Managed HR administrative tasks including travel claim validations, contract reviews, and payroll support documentation

Finance Officer / Cashier

Road Transport and Safety Agency (RTSA)
Lusaka, Zambia
01.2009 - 01.2013
  • Maintained daily accountability of public funds by receipting and reconciling government revenue, ensuring 100% transaction integrity
  • Safeguarded accountable documents and cash collections, meeting audit expectations and supporting transparent financial operations
  • Served as key contributor to the foundational development of financial control practices now implemented across multiple RTSA stations

Education

ZIALE - Learner Practitioner Qualifying Examination -

01.2024

Bachelor of Laws (LLB) -

University of Lusaka
01.2023

Bachelor of Arts in Business Studies - Finance

University of Greenwich
01.2023

Part ACCA Qualification -

Zambia Centre for Accountancy Studies
01.2007

Grade 12 Certificate -

Mpelembe Secondary School
01.2003

Skills

  • Office Operations Oversight
  • Financial Management & Compliance
  • Human Resource Planning & Administration
  • Policy Interpretation & ERP Process Alignment
  • Contract & Legal Document Analysis
  • Team Leadership & Supervision
  • Risk Management & Security Coordination
  • Procurement & Asset Control
  • Inter-agency & Partner Collaboration
  • Communication & Performance Management

Affiliations

  • Student Member – Zambia Institute of Chartered Accountants (ZICA)
  • Student Member – Association of Chartered Certified Accountants (ACCA)

References

  • Mr. Mulozi, Station Manager, RTSA Lumumba, +260 977 778600
  • Chembe Nkonde, Area Lead & Government Liaison Officer, Alistair Logistics, +260 977 836131
  • Ms. Barbara Hambaba, Head of Treasury – Airtel Zambia, hambababarbara@gmail.com, 0968303606

Languages

  • English, Proficient (Business and Legal Fluency)
  • French, Basic (Beginner)

Personal Information

Nationality: Zambian

Languages

English
First Language
French
Elementary
A2

Timeline

Operations and Legal Officer (Legal Department Attachment)

Road Transport and Safety Agency (RTSA)
09.2023 - Current

Senior Revenue & Operations Officer

Road Transport and Safety Agency (RTSA)
01.2013 - 09.2023

Finance Officer / Cashier

Road Transport and Safety Agency (RTSA)
01.2009 - 01.2013

ZIALE - Learner Practitioner Qualifying Examination -

Bachelor of Laws (LLB) -

University of Lusaka

Bachelor of Arts in Business Studies - Finance

University of Greenwich

Part ACCA Qualification -

Zambia Centre for Accountancy Studies

Grade 12 Certificate -

Mpelembe Secondary School
Makasa Mutale