Makena Ndambo
Lusaka
Summary
Proven Cashier at Jane Ndambo, adept in POS system operations and customer service, enhancing customer satisfaction and loyalty through efficient, accurate transactions and empathetic interaction. Demonstrated integrity and professionalism, successfully managing multiple payment methods and maintaining a balanced cash drawer, contributing to a significant reduction in discrepancies. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
1
1
year of professional experience
Work History
Cashier
Jane Ndambo
Lusaka, Zambia
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
IEB Matric Certificate -
Treverton College
Mooi River, Kwazula Natal, South Africa 10.2023
Bachelor Of Accounting And Finance -
The University of Lusaka
Silverest Campus, Lusaka, ZambiaSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Reliability and punctuality
- Cleaning and sanitizing
- Cash Handling
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Payment Processing
- Product restocking
- Refunds and exchanges
- Merchandise Restocking
- POS system operations
- Inventory Control
- Point of sale operation
Timeline
Cashier
Jane Ndambo
01.2024 - Current
IEB Matric Certificate -
Treverton College
Bachelor Of Accounting And Finance -
The University of Lusaka