MALAMA KABWE
KITWE
Summary
Dynamic professional with proven leadership and customer service skills, honed as a Shift Supervisor Trainee at KFC. Expert in operational safety and inventory management, consistently optimizing workforce efficiency. Adept at problem-solving and fostering team collaboration to enhance service quality and achieve organizational goals. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
6
6
years of professional experience
Work History
Shift Supervisor Trainee
KFC
12.2023 - Current
- Preparing and cooking of KFC products.
- Serving customers at the counter.
- Working as a Cashier
- Looking after customers' needs in the dining area.
- Keeping all areas and equipment clean and tidy.
- Assisted in training new team members on safety procedures.
- Monitored daily operations to ensure compliance with company standards.
- Coordinated shift schedules to optimize workforce efficiency.
- Conducted inventory checks to maintain stock levels and accuracy.
- Facilitated communication between staff and management during shifts.
- Supported team in maintaining cleanliness and organization of workspace.
- Implemented best practices for operational safety and efficiency.
Poultry Management
01.2020 - Current
- Plans and organizes the over-all operation of a poultry plant.
- Cleans poultry houses, pens, feeders, waterers, boiler rooms, and sheds.
- Maintains research records on mortality of poultry, feeding of poultry, and other information on poultry.
- Handles sales and marketing of chickens
Sales Assistant
Hong Kong Investment Print-Rite
05.2023
- Greets customers upon entering the store
- Assists customers in locating specific products and answering inquiries
- Directs customers to the manager for decisions out of their hands
- Replenishes product inventory & Cleaning the store and Assists the cashiers
- Tracks and reports record of sales & Seeks feedback to improve customer service
Census Field Enumerator
ZAMSTATS
07.2022
- Visiting citizens at their homes to conduct interviews and collect demographic data.
General Worker
01.2021
- Milk, chibwantu and munkoyo production
- Offloading and loading of goods
- Packaging and shrinking including cleaning the surrounding and other general duties
Security Guard
Galaunia Farms Limited (Crest)
02.2016
- Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions
- Guard access points, permitting or refusing entry, restraining trespassers
- Secure all doors, windows, and exits, depending on shift
- Investigate and take the appropriate lawful action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents.
Education
Certificate - Project Management
Shumba Training Centre
02.2023
Customer Care & Relation -
Worden Institute of Technology & Science
01.2023
Certificate - Data Entry
Educourse Online Learning
01.2022
Diploma - Business Administration
Supershine University
01.2021
Diploma - General Agriculture
Supershine University
01.2021
Certificate - Marketing
Alliance For Community Leadership & Development In Africa
01.2019
Certificate - Data analysis (SPSS, EXCEL, STATA)
UNZA
01.2019
Certificate - Monitoring and Evaluation
UNZA
01.2019
Degree - Bachelor of Science with Education
UNZA
01.2019
G10-12 -
Kafushi Boarding School
01.2014
G1-9 -
Ellensdale Secondary School
01.2003
Skills
- Problem solving skills
- Analytical skills
- Leadership skills
- Communication skills
- Security management skills
- Computer skills
- Customer service & relations
- Confidential record management skills
- Data analysis & collection skills
- Inventory management
- Customer service
- Team leadership
- Operational safety
- Poultry production
- Sales coordination
References
- Mr. Jere, ZAMSTAT Zonal Coordinator, +260971571451
- Mr. Martin, Lecturer at Taya Institute Affiliated to Supershine University, +260966885291
- Mr. Sampule, Former Security Manager at Galaunia Farms, 0977858249
- Mr. Chilambo, Former Production Manager at 260 Brand, 0977373048
- Madam Namukolo, Human Resource Manager at Print-Rite, +260972274521
- Madam Cynthia, General Restaurant Manager at KFC
Timeline
Shift Supervisor Trainee
KFC
12.2023 - Current
Sales Assistant
Hong Kong Investment Print-Rite
05.2023
Census Field Enumerator
ZAMSTATS
07.2022
General Worker
01.2021
Poultry Management
01.2020 - Current
Security Guard
Galaunia Farms Limited (Crest)
02.2016
Certificate - Project Management
Shumba Training Centre
Customer Care & Relation -
Worden Institute of Technology & Science
Certificate - Data Entry
Educourse Online Learning
Diploma - Business Administration
Supershine University
Diploma - General Agriculture
Supershine University
Certificate - Marketing
Alliance For Community Leadership & Development In Africa
Certificate - Data analysis (SPSS, EXCEL, STATA)
UNZA
Certificate - Monitoring and Evaluation
UNZA
Degree - Bachelor of Science with Education
UNZA
G10-12 -
Kafushi Boarding School
G1-9 -
Ellensdale Secondary School
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