Malama Musonda

• Led strategic planning initiatives to align operations with company goals.
• Managed cross-functional teams to enhance collaboration and communication.
• Developed and implemented policies to improve organizational efficiency.
• Oversaw budget allocation and resource management across departments.
• Fostered relationships with key stakeholders to drive business growth.
• Conducted market analysis to identify trends and opportunities for expansion.
• Oversaw day-to-day operations of the company while coordinating with staff members.
• Developed action plans to ensure that all organizational objectives are met in a timely manner.
• Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
• Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
• Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.

• Directed daily operations to ensure efficient workflow and resource allocation.
• Managed staff performance through regular training and development initiatives.
• Oversaw budgeting and financial planning to align with company objectives.
• Collaborated with cross-functional teams to enhance project execution and delivery.
• Facilitated strategic planning sessions to align business goals with market trends.

• Managing the sales and marketing team in Ndola , Kitwe . Chingola , Lusaka , Kabwe , Solwezi and Livingstone
• Monitoring all sales and marketing activities done at the different branches
• Preparing the Monthly sales report and Annual sales report
• Monitoring and improving on online presence
• Managing adverts and promotions
• Promoting the company's existing brands and introducing new products to the market by looking for potential land location to subdivide and sell
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

• Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
• Immediate response to customer question and inquiries
• Enhanced customer satisfaction by addressing and resolving complaints promptly
• Managed all social media platforms with adverts and promotions
• Managed all online sales

• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Analyzed sales and marketing data for improved strategies.
• Improved brand visibility with well-executed promotional campaigns and engaging social media conten
• Developed sales strategy based on research of consumer buying trends and market conditions.

• Prepared Monthly sales report

•Responsible for the sales of medical products.

• General activities and performance of Sales Teams.

• Achieve monthly, quarterly and yearly sales targets by using strategic sales plans.

• Manage daily activities of sales staffs such as customer visits, follow-ups, sales calls, complaint handling

• Maintain and build relationship with customers (both new and existing).

• Analyse existing customers and new customers to determine sales opportunities.

• Increase sales growth by expending market and sales volume.

• Identify and liaise key persons/big account customers.

• Monitor and improve sales team performance by closely work together with team members.

• Responsible for branding, market expansion, achieving sales targets and strategic sales planning.

•Managed the sales and marketing team

•Participated actively in sales and marketing

•Managing of customer relationship meetings

•Monitoring sales

•Implementing new sale plans and advertising

•Organizing and attending medical conferences

•Planning and implementing promotional campaigns

•Streamined operational processes within the partnership enhancing efficiency and reducing overhead costs

•Selling of company products included medical consumables and equipment to hospitals in Zambia for both private and government

•Contacting potential customers and identifying their needs

•persuading customers to purchase products available

•Closing the sale and making sure customers fully understand the products and services being offered aswell as explaining the terms and conditions

•Making sure the sales target is met

•Strengthened internal communication channel between departments fostering a productive work environment conducive to achieving shared goals

•Making sure Customer service Excellence is maintained

•Keeping the store fully stocked

•Monitoring sales personnel and Serving customers

•Advising customers on their purchases

•Making Sure Items In the Store are Displayed Correctly

•Getting feedback from customers

•Receive , unload and record new shipments

•Prepare Monthly Sales Report