Malama A. Chiwama

• First Assistant Commissioner to manage Chanida Border Post
• Conducted policy analysis for informed decision making in Coordinated Border Management.
• Directed budget management strategies to maintain financial stability of the office.
• Fostered collaboration among different border agencies with regular inter-departmental meetings.
• Led regional strategic planning sessions for improved service delivery at all borders in Eastern region
• Fostered Joint Border agency anti-smuggling operations at Mwami-Mchinji OSBP
• Fostered quarterly team building activities for ZRA regional departments so as lay foundation for the " One ZRA" concept.
• Member of the negotiating team for the Rwanda and Zambia national technical group responsible for drafting the Mutual Recognition Agreement (MRA) for Conformity Assessment between the two countries

• First Assistant Commissioner to manage Mwami-Mchinji OSBP.
• Streamlined workflow processes to boost productivity levels within the office.
• Coordinated emergency response plans to ensure public safety during crises.
• Managed complex public issues by liaising with relevant departments and stakeholders.
• Introduced innovative regional and station based rules and procedures, enhancing overall administrative efficiency.
• Oversaw staff training processes for building competent workforce and the OSBP and its Satellite stations.
• Improved community engagement with regular public tax payer forums and meetings.
• Reviewed performance reports regularly to monitor regional progress towards set goals.
• Doubled the monthly target at Mwami - Mchinji OSBP from 6 million ZMW to 12 Million per month , recording a 50% percent increase in revenue collections.
• Member of the negotiating team for the Malawi and Zambia national technical group responsible for drafting the Mutual Recognition Agreement (MRA) for Conformity Assessment between the two countries.

• Facilitated communication channels to support transparency in administration of border activities.
• Assisted in managing public issues by coordinating with border agencies, departments, and stakeholders.
• Supported risk mitigation efforts through comprehensive assessments of operational procedures at Kariba Border Post and Chirundu-OSBP.
• Led border agencies in Joint meetings with border agencies in the adjourning state (Zimbabwe)

• Reviewed performance reports regularly to monitor Station progress towards set Targets.
• Fostered collaboration among different sectors with regular inter-agency meetings.
• Managed complex public issues by liaising with relevant border agents and stakeholders.
• Lobbied for more working hours resulting in improved processing efficiency and reduction in congestion at the OSBP.

• Improved customer satisfaction with diligent attention to passenger concerns and better traffic flow in the Customs yard.
• Represented the Station at all monthly performance review meetings with the concessionaire leading to better and improved operations at the Border Post.
• Conducted regular inspections of facilities, ensuring cleanliness and functionality.
• Devised methods and processes that led to improved traffic flow at the Border Post subsequently easing congestion at the border and along the corridor.
• Built a strong platform for the resolution of border disputes with border agencies in the adjourning

• Managed the transitional period for the station to move from a Colletorate to be managed by a Senior Collector.
• First Senior collector to manage Katima Mulilo Border Post
• Fostered in advance information exchange between the two Revenue authorities leading improved Customs readiness and subsequently, a reduction in cross border smuggling.
• Led Border agencies in joint anti-smuggling operations.
• Surveyed Sikongo and Shan'gombo areas for the creation of Customs presence at the two sites
• Responsible for drafting and creation of the Mongu Regional Enforcement Centre.

• Responsible for the formation of Regional Enforcement Centre in Eastern Province.
• First regional manager at Chipata Enforcement Centre.
• Handled shift changes efficiently to ensure continuous station operation.
• Contributed to the formulation of the first anti-smuggling operations manual for the office.

• Developed operational strategies that drove efficiency across sections at the station, setting a platform for the station to compete among the big five revenue earners in the country.
• Managed employee performance reviews, promoting professional development opportunities within the team.
• Assisted in budget formulation, contributing to prudent financial management at the station.

• Built relationships with other collectors for networking and possible collaboration opportunities.
• Contributed to the development of the Declarant appointment module on ASYCUDAWorld.
• Contributed to the development of the first Customs electronic licensing system (CELS)

• Among the a team of collectors appointed to work in the first Centralised Processing Centres at Lusaka Port.
• Supervised a team of examining officers in processing declarations on ASYCUDAworld.
• Contributed to the development of some non-standard features on ASYCUDAworld.

One of the supervisors in Asycuda hall , leading a team of examining officers.

• Handled sensitive information with discretion and professionalism.
• Increased operational efficiency by streamlining administrative processes.
• Wrote detailed reports, aiding in case documentation.
• Improved team efficiency with regular Port training sessions.

• Organised team resources, resulted in improved project timelines.
• Fostered a positive work culture to boost employee morale.
• Facilitated monthly training sessions for enhanced staff performance.
• Reduced workplace conflicts through effective communication and negotiation skills.

• Worked diligently under pressure whilst preserving high-quality output.
• Wrote detailed reports, aiding in case documentation.
• Performed thorough investigations into reported incidents, leading to accurate record-keeping.
• Handled sensitive information with discretion and professionalism.

• Led a team of officers ( Customs officers and Assistant Customs Officers) in conducting physical inspection of Motor Vehicles
• Improved team efficiency with regular training sessions.
• Worked diligently under pressure whilst preserving high-quality output.

• Increased operational efficiency by streamlining administrative processes.
• Maintained high standards of personal conduct, contributing to a positive work environment.
• Managed conflict resolution for maintaining peace in between Customs officers and hostile tax payers travelling on Tazara train.
• Provided customer service to improve overall perception of the Authority and traveller experience.

• Handled sensitive information with discretion and professionalism.
• part of the team that managed the migration the system from Asycuda 2.7 to Asycuda ++ at the station.
• Actively participated in community engagement initiatives fostering good relations between the Zambia Revenue Authority and local residents.

• Participated in the creation of a the Country Voter's register for the 2001 Tripartite elections
• Sorted, categorised and organised raw data for easy retrieval and reference.
• Improved data accuracy by conducting regular quality checks.
• Streamlined operational efficiency for faster data entry processes.
• Used advanced spreadsheet functions for quick and efficient data manipulation.
• Transcribed documents accurately to create electronic records.
• Ensured error-free reports with stringent proofreading measures.
• Enhanced time management skills to meet tight deadlines.

• Offered support to the research team
• Social Data cleaning before input on the system for statistic manipulation and interpretation
• Worked closely with seniors to learn more about project management techniques and approaches.
• Report writing
• Managed documentation of all project phases for future reference.