Summary
Overview
Work History
Education
Skills
Certification
Timeline
Affiliations
Hobbies and Interests
Accomplishments
References
Work Availability
Personal Information
Work Preference
Software
Languages
Interests
MALINDI.M MUYOVWE

MALINDI.M MUYOVWE

IT Manager
Lusaka,09

Summary

Experienced IT professional with over six years in database management and IT project leadership within the banking sector. Skilled in managing cross-functional teams to optimize workflows and ensure the integrity of Core Banking Ecosystems. Successfully led integrations with National Financial Switch, enhancing service availability across digital platforms. Committed to implementing robust data recovery procedures to safeguard critical banking operations.

Overview

10
10
years of professional experience
7
7
Certificate

Work History

Manager - Core Applications Support

BAYPORT FINANCIAL SERVICES
Lusaka
04.2023 - Current
  • Managed Core Banking Unit to ensure optimal performance and security of Critical Banking Applications.
  • Directed major IT projects including Internet Banking, Mobile App, USSD App, and NFS integrations across 20 Financial Institutions.
  • Implemented real-time Disaster Recovery solution for continuous data availability between primary and standby databases.
  • Restored daily backups for User Acceptance Testing and conducted periodic Disaster Recovery tests to maintain data integrity.
  • Introduced Oracle Enterprise Manager for enhanced monitoring of hosts, applications, and databases to improve system stability.
  • Documented system architecture and Core Banking processes to support business continuity initiatives.

Assistant Manager - Core Applications Support

BAYPORT FINANCIAL SERVICES
Lusaka
09.2020 - 05.2023
  • Resolved customer service inquiries and complaints promptly to enhance satisfaction.
  • Conducted training sessions for new hires to ensure workplace familiarity.
  • Performed regular employee performance reviews to identify improvement areas.
  • Ensured adherence to safety regulations and company policies consistently.

I.T Officer

BAYPORT FINANCIAL SERVICES
Lusaka
02.2020 - 08.2020
  • Provided technical assistance to users with hardware and software issues.
  • Monitored server performance metrics such as CPU utilization and memory usage to identify any anomalies or bottlenecks.
  • Installed and maintained computer systems, networks, printers and scanners.
  • Created Active Directory user accounts, set passwords and provided access rights to users.
  • Customized reports using SQL queries, stored procedures and triggers in Oracle Database environment.
  • Assisted in the installation of Oracle Database 12c on multiple servers and configured parameters to meet customer requirements.

Assistant I.T Officer

BAYPORT FINANCIAL SERVICES
Lusaka
05.2019 - 01.2020
  • Provided end-user training when needed.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Resolved network connectivity issues.
  • Responded promptly to customer inquiries via phone or email.
  • Performed troubleshooting to diagnose and resolve technical issues.

Senior I.T Assistant

BAYPORT FINANCIAL SERVICES
Lusaka
05.2018 - 04.2019
  • Delivered Tier 1 IT support for hardware and software to company personnel, both locally and remotely.
  • Implemented new troubleshooting processes using SysAid, enhancing efficiency and reducing costs.
  • Participated in after-hours on-call rotation to address critical support needs.
  • Troubleshot hardware issues and coordinated with service providers for user repairs.
  • Provided technical assistance on Active Directory queries and incidents for end users.
  • Configured and managed user mailboxes, distribution lists, and shared folders.
  • Assisted in troubleshooting DNS, DHCP, and TCP/IP network connectivity issues.
  • Managed Active Directory user accounts, groups, and computer objects effectively.

Customer Service Officer

ATLAS MARA BANK
Chingola
08.2017 - 02.2018
  • Ensured that all client-related documents are properly stored according to company policy.
  • Evaluated risk associated with new customers in order to ensure compliance with AML regulations.
  • Monitored transactions for suspicious activities and reported any irregularities to the relevant authorities.
  • Resolved customer queries related to account opening in a timely manner.
  • Maintained records of all accounts opened and closed in accordance with established procedures.
  • Assisted customers with completing the required paperwork accurately and efficiently.
  • Processed new account openings, including checking for compliance with Anti-Money Laundering rules.
  • Processed incoming checks and money orders for deposit into customer accounts.
  • Provided customer service regarding payment processing issues.

Customer Service Clerk

ATLAS MARA BANK
Chingola
05.2015 - 08.2017
  • Advised customers on various products offered by the bank such as savings plans or investments.
  • Issued debit cards, checks, and other banking materials to customers upon request.
  • Prepared wire transfers according to instructions provided by customers.
  • Verified customer identification documents and entered data into the banking system.
  • Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
  • Assisted customers with opening new accounts and completing account maintenance activities.

Education

Bachelor of Science - Computer Science and Information Technology

University of Namibia, Windhoek, Namibia
01.2014

Foundation Diploma - Management of Information Systems

Livingstone Institute of Business and Engineering, Livingstone, Zambia
01.2008

GCSE -

Hillcrest Technical Secondary School, Livingstone, Zambia
01.2007

Skills

  • Project management and business continuity
  • Staff training and development
  • Database administration
  • Performance evaluation
  • Problem solving

Certification

  • Certified Oracle APEX Developer
  • Certificate of Mastery: Oracle 12c, SQL Fundamentals
  • Basics of Financial Technology(Fintech)
  • CCNA Exploration: Network fundamentals
  • CCNA Discovery: Introducing routing and switching in the enterprise
  • CCNA Discovery: Designing and Supporting Computer Networks
  • CCNA Discovery: Working at a small-to-medium business or ISP
  • Initiating and planning projects - Coursera certificate

Timeline

Manager - Core Applications Support - BAYPORT FINANCIAL SERVICES
04.2023 - Current
Assistant Manager - Core Applications Support - BAYPORT FINANCIAL SERVICES
09.2020 - 05.2023
I.T Officer - BAYPORT FINANCIAL SERVICES
02.2020 - 08.2020
Assistant I.T Officer - BAYPORT FINANCIAL SERVICES
05.2019 - 01.2020
Senior I.T Assistant - BAYPORT FINANCIAL SERVICES
05.2018 - 04.2019
Customer Service Officer - ATLAS MARA BANK
08.2017 - 02.2018
Customer Service Clerk - ATLAS MARA BANK
05.2015 - 08.2017
University of Namibia - Bachelor of Science, Computer Science and Information Technology
Livingstone Institute of Business and Engineering - Foundation Diploma, Management of Information Systems
Hillcrest Technical Secondary School - GCSE,

Affiliations

  • Church youth director
  • Church choir member

Hobbies and Interests

  • Watching Football
  • Listening to Music
  • Watching Movies

Accomplishments

  • Implemented Internet and Mobile Banking Project on time.
  • Implemented real-time Disaster Recovery solution that allows real-time synchronization between primary and standby databases, ensuring continuous data availability.
  • Integrated the bank with over 20 institutions National Financial Switch phase 1(ATM/POS) and phase 2(Instant transfers)
  • Implemented Oracle Enterprise Manager to enhance host, application and database monitoring improving system stability and efficiency
  • Supervised the deployment and integration of ATM and POS machines with the Core Banking System.

References

  • Mr. Joseph Koroma, Database Administrator, Ministry of Innovation, Science and Smart Technology, Barbados, Joseph.koroma@barbados.gov.bb, +1 (246) 240-2773
  • Mr. Michael Muuntumo, Information Security Manager, BDO, Lusaka, msquared123@gmail.com, +260977787793
  • Mrs. Vivian Milumbe, Chief Operations Officer, ZNBS, vivian.milumbe@znbs.co.zm, +260977879358
  • Felix Chilapa, Zonal Head, Access Bank, Chingola, +260961179384

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information

ID Number: 242150/71/1

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPersonal development programsPaid sick leave

Software

Oracle Database

Flexcube

Oracle Business Intelligence

Active Directory

Weblogic

SOAP UI

Postman

Microsoft 365

Jira

Microsoft Teams

Microsoft Server

Languages

Tonga
Native language
English
Proficient (C2)
C2
Nyanja
Intermediate (B1)
B1
Bemba
Beginner (A1)
A1

Interests

Football

Music

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