MALUMBO KAPANDA
Customer service personnel
LUSAKA,09
Summary
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
- History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
- Multi tasking abilities
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
- Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Zanaco HQ
Lusaka, Zambia
07.2022 - 11.2025
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receiving Specialist
Louis Dreyfus Company
Katete
04.2021 - 12.2021
- Updated and documented inspection results by accurately completing reports.
- Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
Mobile Money Customer Service Representative
ZAMTEL
Lusaka
01.2020 - 01.2021
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Documented customer correspondence to track requests, problems and solutions.
- Reduced problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Research Assistant
Research Solutions Africa
Lusaka
08.2019 - 11.2019
- Conducted qualitative and quantitative analysis on data assigned.
- Generated reports and made recommendations based on research outcomes.
- Organized and maintained records, inventory and materials.
Education
Bachelor of Arts - Education
University of Zambia
Lusaka12.2017
Skills
- Schedule Management
- Positive Reinforcement
- Customer Account Management
- Customer Retention Strategies
- Issue and Complaint Resolution
- Inspection Procedures
- Attention to Detail
Timeline
Customer Service Representative
Zanaco HQ
07.2022 - 11.2025
Receiving Specialist
Louis Dreyfus Company
04.2021 - 12.2021
Mobile Money Customer Service Representative
ZAMTEL
01.2020 - 01.2021
Research Assistant
Research Solutions Africa
08.2019 - 11.2019
Bachelor of Arts - Education
University of Zambia