Malumbo Kunda

Chief Operating Officer

HDC Logistics Limited

Lusaka

02.2023 - 03.2025

Chief Operations Officer (COO) – HDC Logistics Limited
FEBUARY 2023

As the Chief Operations Officer at HDC Logistics Limited, I oversaw the strategic and operational functions of the organization to ensure seamless logistics and supply chain operations. My primary focus was on optimizing efficiency, driving profitability, and fostering growth within a competitive industry.

MY Key Responsibilities:
1. Operational Leadership:
• Directed and managed day-to-day operations, including fleet management, logistics coordination, and client service delivery, ensuring alignment with company goals.
• Established and maintained high standards of operational excellence, resulting in improved efficiency and reduced downtime across all processes.
2. Strategic Planning and Execution:
• Developed and implemented strategies to enhance operational performance and achieve business objectives.
• Collaborated with the executive team to set company goals, allocate resources, and drive organizational growth.
3. Process Optimization:
• Identified bottlenecks in the supply chain and introduced process improvements, leading to [specific result, e.g., reduced delivery times or cost savings].
• Implemented technology solutions to streamline operations and enhance real-time tracking and reporting.
4. Team Leadership:
• Recruited, trained, and managed a diverse team, fostering a culture of accountability, collaboration, and continuous improvement.
• Provided mentorship to team members and ensured alignment with company values and objectives.
5. Stakeholder and Client Management:
• Built and maintained strong relationships with clients, vendors, and partners, ensuring consistent communication and exceptional service delivery.
• Negotiated contracts and established long-term partnerships, contributing to sustained revenue growth.
6. Compliance and Risk Management:
• Ensured adherence to industry regulations and company policies, mitigating risks and maintaining operational integrity.
• Oversaw safety protocols and compliance measures, ensuring the well-being of employees and the security of assets.

Key Achievements:
• Increased operational efficiency by 90% through the introduction of new systems and processes.
• Successfully led the expansion of logistics services to new regions, increasing the client base by 80%.
• Implemented cost-saving initiatives that reduced operating expenses by 50% annually.

In this role, I demonstrated a results-driven approach to operations management, a commitment to innovation, and a passion for creating value for clients and stakeholders.