Mambwe Chintu
Lusaka
Summary
I am a Sales and Marketing Professional with over 15 years’ experience in sales and relationship management who thrives in delivering results for businesses. I am energetic, and personable sales leader with experience in completing sales, helping customers, and with experience in operating in a fast-paced environment. I am reliable result oriented and efficient team player with excellent communication skills, attention to detail, and passionate for building impactful customer relationship.
Overview
16
16
years of professional experience
Work History
Key Account Manager – NGO, Embassy and Learning Institutions Portfolio
Airtel Enterprise Business: Internet &Telecommunication service provider
01.2021 - 11.2021
- Secure long-term profitable business for Airtel through proactive business development based on fundamental understanding of the High Value customers’ business, operations, and objectives
- High Value Customer Relationship Management
- Investigating, following up and ensuring timely queries resolution from customers
- Organize marketing events and workshops for enterprise product portfolio
- Contact and visit prospective customers to determine needs
- Maintains sales records and prepares sales reports as required
- Product Penetration - Ensure 80% minimum Airtel product penetration with companies
- Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls
- Alert clients to new or improved products/services
- Churn Management - Ensure no churn of large accounts
- Review and reconciling the portfolio accounts with the credit team to ensure correct billing goes out and manage debt collection
- Increase revenue by managing Usage and Retention activities with the large Corporate/organizations
- Effectively manage very large business accounts with full accountability for product cross-sell, collections (bad debt over gross billing for the year to be less than 2.5%), and account management
- Perform sales activities for an assigned segment or product/service line to maximize sales revenues
- Perform presentations; ensures resources are available for effective demonstrations
- Provide daily, weekly monthly reports to the Enterprise Director on the sales results achieved through the sales strategy meetings based on agreed weekly call plan and action plans to improve performance.
Key Account Manager –Banking and financial institutions Portfolio
Airtel Enterprise Business: Internet & Telecommunication service provider
05.2017 - 01.2021
- Secure long-term profitable business for Airtel through proactive business development based on fundamental understanding of the High Value customers’ business, operations and objectives
- High Value Customer Relationship Management
- Organize marketing events and workshops for enterprise product portfolio
- Contact and visit prospective customers to determine needs
- Maintains sales records and prepares sales reports as required
- Product Penetration - Ensure 80% minimum Airtel product penetration with companies
- Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls
- Alert clients to new or improved products/services
- Churn Management - Ensure no churn of large accounts
- Increase revenue by managing Usage and Retention activities with the large Corporates/organizations
- Effectively manage very large business accounts with full accountability for product cross-sell, collections (bad debt over gross billing for the year to be less than 2.5%), and account management
- Perform sales activities for an assigned segment or product/service line to maximize sales revenues
- Perform presentations; ensures resources are available for effective demos
- Provide weekly reports to the Enterprise Director on the sales results achieved through the sales strategy meetings based on agreed weekly call plan and action plans to improve performance.
Business Development Manager - Vehicle & Asset Finance
Barclays Bank(Z) Plc
04.2014 - 04.2017
- Relationship managing new and existing Asset Finance customer’s, dealing with issues that may arise on the portfolio
- Delivering sale targets by developing new leads from within the Banks current customer base and new leads
- Training and developing, coaching of corporate staff to ensure awareness of Asset Finance products
- Production of Management Information for monitoring the quality of the Asset Finance portfolio that is Pipeline, Asset finance dash board etc
Small Medium Enterprises Relationship Manager
Barclays Bank(Z) Plc
01.2011 - 03.2014
- Visited Small Medium Enterprises /corporate for existing and new customers in order to develop and maintain relationships
- Developed business relationship plans for customers including cross sales strategy and contact strategy
- Conducted annual review of customers’ borrowing facilities (and interim review if customer circumstances dictate) to check utilization and the continued health of the portfolio
- On a weekly basis reported to the Head of Business Banking on the results achieved through the sales strategy and agree changes and action plans to improve performance
- Conducted risk /return analysis for all potential customers to determine which products would suit their business requirements
- Increased product penetration for existing customer base by reviewing their product mix to determine potential cross sells and proactively recommend new products to customers
- Conduct regular face-face customer visits and arrange focused social events like the business club
- Mobilized deposits for corporate businesses
- Responsible for the bank’s relationship with customers including negotiation of pricing and service levels
- Dealing with, and find resolutions for, customer complaints.
Acting Small Medium Enterprises Monitoring and Control Manager
Barclays Bank(Z) Plc
10.2009 - 12.2010
- Identified accounts under Small Medium Enterprises portfolio which exhibited adverse features and required remedial action to prevent potential loss
- Monitored conditions of sanction and covenants to ensure that any breaches of covenants were reported
- Participated in the Control of the disbursement of funds by ensuring that all conditions of sanction were adhered to before disbursement of funds
- Reviewed and actioned various risk reports and shared the recommendations with the relationship managers
- Participated in the issuing of facility letters to customers
- Provided effective training and coaching to various team members in order to achieve the desired objectives of a clean book
- Carried out performance reviews for monitoring and control officers
- Participated in the Embedding of Monitoring and Control processes and procedures i.e
- Ensuring up to date customer credit files, ensured that sampling of credit applications is done to reduce the credit risk, adherence to the Early Warning List process etc
- Generation of Management Information to assess the quality of the Small Medium Enterprises portfolio.
SME Credit assessment Officer
Barclays Bank(Z) Plc
06.2008 - 09.2009
- Was responsible for developing practical and appropriate credit solutions (i.e
- Lending structures) through understanding customers’ needs
- Undertook visits to existing and new clients
- Reviewed risk reports and highlight issues for monitoring & control
- Assist in the preparation of International Credit Advisor applications for recommendation to the Sanctioners
- Review of the excess reports.
Management Trainee
Barclays Bank(Z) Plc
04.2007 - 05.2008
- Proactively managed the daily activities for the Risk Director
- Ensured that Compliance, legal and regulatory policies were comprehensively adhered to every quarter for all risk function (Compliance department, Legal department, Corporate credit team, Operational Risk, Treasury Middle Office, Business support and Recoveries department)
- Ensured that all the communication that requires feedback was responded to within 24hrs
- Ensured that all the Risk function teams were sharing learning points through case presentations
- Ensured that Business Continuity Plans are in place for all risk functions, updated and tested periodically
- Identify and delivered in simple format critical business management information across the key areas: Shareholders, customers, community & employees
- For example, Board pack, Asset and Liability Committee pack etc
- Contributed to overall Communications/Events Calendar, identifying opportunities & generated ideas to ensure Barclays Zambia Plc strategic messages are delivered at all events involving the Risk Director.
Management trainee
Corporate Credit Team
Barclays Bank(Z) Plc
06.2006 - 03.2007
- Implementation of the summary document used to capture all conditions of sanction for a facility for monitoring and control
- Project assistant in the upgrading of all credit files for Corporate Credit Team to the Barclays/Africa standard – generated a business case
- Budgeting and applying for a Make A Difference Day team event
- Participated in all team building strategies.
Customer Advisor
Barclays Chipata Branch
02.2006 - 05.2006
- Paid cash and received cash deposits over the counter
- Cleared and reconciled the cheques from commercial Banks
- Resolved customer’s complaints and queries
- Processed salary batches.
Senior Account Manager – Commercial
Infratel Telecommunication infrastructure Limited
12.2021
- Lead the Account Managers to maintain a high penetration level for all INFRATEL’s products/services in the ICT market
- Work with the sales operations officer to ensure sales processes, contract management, collections, Audit compliance plus data analysis, and implementing strategies to improve overall sales and revenue performance
- Support the team to achieve sales volumes, revenue, and market share as per set objectives
- Conduct and review Marketing research, feedback, evaluate and monitor overall corporate segments
- Formulation of corporate sales strategy for the sales team to meet target
- Implemented CRM and sales pipeline management tools, improving forecasting accuracy and customer data analysis
- Managing debt across all the portfolios
- Provide daily, weekly monthly reports to the Head of Sales & Chief Commercial Director
- On the sales results achieved through the sales strategy meetings based on agreed weekly call plan and action plans to improve performance for the team
- Participate in planning and execution of quarterly and annual corporate customer business plans
- Work with finance to monitor and ensure that revenue lines are booked on time with zero revenue leakages
- Make recommendations regarding processes and/or procedures to improve efficiency, customer service, quality and/or cost savings
- Monitor all sales booking as per approved company polices
- Work with auditors, management, various Business Units to provide required information.
Education
Grade 12 School Certificate -
Kansenshi Secondary School
Ndola01.1998
Grade 12 School Certificate -
Kansenshi Secondary School
Ndola01.1998
Junior Secondary School Certificate -
Kansenshi Secondary School
Ndola01.1995
Junior Secondary School Certificate -
Kansenshi Secondary School
Ndola01.1995
Primary School Education Certificate -
Kansenshi Secondary School
Ndola01.1993
Primary School Education Certificate -
Kansenshi Secondary School
Ndola01.1993
Pursuing MBA -
University of Zambia - Graduate school of Business
Barclays/ABSA Post Management Diploma -
University of Pretoria – Gordon Institute of Business Science
Bachelor of Arts in Development Studies and Public Administration -
University of Zambia
Pursuing MBA -
University of Zambia - Graduate school of Business
Barclays/ABSA Post Management Diploma -
University of Pretoria – Gordon Institute of Business Science
Bachelor of Arts in Development Studies and Public Administration -
University of Zambia
Skills
- Sound financial analytical skills
- Sound Risk and Credit Management skills
- Sales Strategy
- Customer Relationship Management
- Key Account Management
- Good oral, report writing and presentation skills
- Team Leadership
Inhousetraining
- Advanced Credit skill Development – Accredited by Barclays Bank Plc.
- SPIN (Situation Problem Implication Need-payoff) Selling.
- Peter Skerritt & Associates Fundamentals of the financial world - Derivatives
- Frank Covey 7 habits of highly effective people
- Know your Customers.
- Anti money laundering and Anti-Bribery/ anti-corruption.
- Airtel Enterprise Corporate products Training
Contactaddress
Airtel Zambia, LUSAKA, 320001
Emails
- Mambwe.chintu@zm.airtel.com
- Chilufyabc79@gmail.com
- Chintumambwe@gmail.com
Specificachievements
- 2023 Formulated and introduced an automated service provisioning process resulting in efficient tracking of sales and attainment of green audit.
- 2022 Awarded a recognition certificate for superior performance resulting in high level productivity in the year – Achieved USD$8.9 million in service revenue which showed an attainment of 112% service revenue against target.
- 2020 Achieved my ISP quarter on quarter target for financial year 2020 to 2021 being $ 4,500.
- 2019 Grow the leased line revenue for the financial institutions portfolio by 40% and zero churn.
- 2018 Managed to negotiate the renewal of the telephone contract for one of the top customers with monthly billing of USD93,000.00.
- 2017 Best sells Key account Manager at Airtel Zambia with month on month consistent income of above USD200,000.00 on the portfolio.
- 2015 Structuring of one of the large deals for Asset financing in Barclays business banking valued at USD936,000.00
- 2014 Introduced robust Vehicle and asset Finance portfolio Management information for monitoring profitability, Asset growth, and attrition.
- 2013 I had grown the Barclays bank SME Asset/liability book to £3 million/£7 million respectively with income £0.81 million as at December 2013.
- 2010 Introduced a robust Management Information for monitoring the SME portfolio risk profile split which resulted in income of ZMK 14 million rebased.
- 2009 Reduced 'turn around time’ for credit approvals from 3 to 2 days.
- 2008 Drafted and implemented the SME Credit Framework. Frame work was adopted by the bank.
- 2007 Successfully implemented a better corporate credit record management system post the Barclays bank plc internal audit findings to the Barclays Barclays/Africa standard.
Personal Qualities
- Ambitious & Hardworking
- Analytical and imaginative
- Adapts to a changing environment.
Cellnumbers
- 260 978 981616
- 260 977 749407
- 260 077 704373
Personal Information
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
References
- Mr. Michelo Moono, Head – Enterprise Data Solutions, Sales, Airtel Zambia Limited, Lusaka, 260 977915000, +260978981388, Michelo.moono@zm.airtel.com
- Mrs Mwale Makasa Ilunga, Head Operational Risk, Barclays Bank Plc, Lusaka, 366150 Ext 1159, 0977 743066, mwale.makasa@barclays.com
- Mr Kayula Mulenga, Corporate Credit Manager, Atlas Mara Bank Zambia Ltd, Atlas Mara House, Lusaka, 260 211 257970-6 Ext 345, 260 966 729543/0977 864006, kayula.mulenga@barclays.com
- Mr Fred Kusaloka, Commercial Director, Seed Co Zambia International Limited, Farm 683B, Mumbwa Road, Lusaka, 260 211 426 400, +260978980166, Fred.kusaloka@seedcogoup.co
Hobbies and Interests
- Listening to Music
- Reading Business Journals & motivational books
- Travelling
Timeline
Senior Account Manager – Commercial
Infratel Telecommunication infrastructure Limited
12.2021
Key Account Manager – NGO, Embassy and Learning Institutions Portfolio
Airtel Enterprise Business: Internet &Telecommunication service provider
01.2021 - 11.2021
Key Account Manager –Banking and financial institutions Portfolio
Airtel Enterprise Business: Internet & Telecommunication service provider
05.2017 - 01.2021
Business Development Manager - Vehicle & Asset Finance
Barclays Bank(Z) Plc
04.2014 - 04.2017
Small Medium Enterprises Relationship Manager
Barclays Bank(Z) Plc
01.2011 - 03.2014
Acting Small Medium Enterprises Monitoring and Control Manager
Barclays Bank(Z) Plc
10.2009 - 12.2010
SME Credit assessment Officer
Barclays Bank(Z) Plc
06.2008 - 09.2009
Management Trainee
Barclays Bank(Z) Plc
04.2007 - 05.2008
Management trainee
Corporate Credit Team
06.2006 - 03.2007
Customer Advisor
Barclays Chipata Branch
02.2006 - 05.2006
Grade 12 School Certificate -
Kansenshi Secondary School
Grade 12 School Certificate -
Kansenshi Secondary School
Junior Secondary School Certificate -
Kansenshi Secondary School
Junior Secondary School Certificate -
Kansenshi Secondary School
Primary School Education Certificate -
Kansenshi Secondary School
Primary School Education Certificate -
Kansenshi Secondary School
Pursuing MBA -
University of Zambia - Graduate school of Business
Barclays/ABSA Post Management Diploma -
University of Pretoria – Gordon Institute of Business Science
Bachelor of Arts in Development Studies and Public Administration -
University of Zambia
Pursuing MBA -
University of Zambia - Graduate school of Business
Barclays/ABSA Post Management Diploma -
University of Pretoria – Gordon Institute of Business Science
Bachelor of Arts in Development Studies and Public Administration -
University of Zambia
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