MAMBWE DOROTHY THAWE MUGALA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Accounts Support Officer
02.2024 - Current
- Providing general customer support
- Engaging with clients on the conduct of their accounts and educating them on best conduct practices
- This includes reactivation or closure of an account, depending on customer feedback and requests
- Opening Accounts
- Closing Accounts and notifying clients
- Processing Transfers both internal and external
- Managing and reconciling the petty cash account
- Scanning mandates
- Filing mandates
- Participating in Financial Literacy Awareness
- Providing information about the bank’s different products and services
- Acting on client queries and service requests and providing feedback
- Providing first aid
- Managing stationery stock levels
- Ensuring adequate refreshment levels for both clients and staff members
Teller
Stanbic Bank
04.2020 - 02.2024
- Exercising due diligence
- Maintaining polite engagement with customers
- Providing information about the different bank products and services
- Engaging in sells and cross sells
- Managing customers, customer queries, and customer inquiries
- Processing cash deposits
- Receiving and Processing cheque deposits
- Processing cash withdrawals
- Processing money transfers
- Processing Foreign exchange transactions
- Processing cash exchange transactions
- Giving bank statements to customers
- Participating in Financial Literacy Awareness
- Any other tasks assigned to me by my supervisors
Volunteer- Project Officer
Partners for Life Advancement and Education Promotion (PLAEP)
12.2018 - 04.2020
- Coordinating and organizing project activities
- Operating under the organization framework to efficiently organize and carry out project activities
- Preparing and working under budgets for various organization and project activities
- Coordinating the school sponsorship program
- Coordinating activities under the education program
- Coordinating the school counselling program
- Coordinating the school feeding program
- Report writing
- Participating in proposal writing
- Filing of documents and record keeping
- Monitoring and evaluating project performance
- Any other tasks assigned by my supervisor
Intern- Accounts/Finance Assistant
Kitwe City Council
09.2017 - 02.2018
- Examined and reconciled bank statements
- Prepared daily cash book balances
- Raised payment vouchers
- Conducted budget control
- Calculated and converted leave days to cash
- Conducted a financial analysis (as per my university requirement)
Administrative Assistant
Gates Limited Company
01.2012 - 12.2012
- Maintained polite and professional communication via phone and email
- Received and directed visitors and clients
- Maintained an electronic and hard copy filing system
- Co-ordinated and maintained records for petty cash
- Prepared the payroll
- Prepared and submitted pension contributions
- Budgeting (maintained office supply inventories)
Education
Master of Business Administration - Finance
University of Zambia (UNZA)
05.2024
Bachelor of Business Administration - Finance and Banking
Stamford International University
06.2017
Banking and Finance -
The Zambia Catholic University
12.2014
GCSE- O Level -
Mpelembe Secondary School
12.2011
Skills
- Quick and Easy Adaptability
- Financial Reporting and Analysis
- Discretion
- Customer Service
- Honesty and Integrity
- Attention to Detail
- Excellent Interpersonal Skills
- Leadership Skills
- Operational support
- Budget management
- Teamwork and collaboration
- Document management
- Records management
- Problem-solving
- Verbal and written communication
- Work Planning and Prioritization
Languages
English
Bemba
Nyanja
Attributes
- An energetic, self-motivated, and hardworking individual
- Proven leadership and organizational skills
- Results-oriented
- Eager to learn
- Enjoys challenges
- Dedicated team player
Personal Information
- Age: 31
- Date of Birth: 01/20/94
- Gender: Female
- Marital Status: Married
Timeline
Accounts Support Officer
02.2024 - Current
Teller
Stanbic Bank
04.2020 - 02.2024
Volunteer- Project Officer
Partners for Life Advancement and Education Promotion (PLAEP)
12.2018 - 04.2020
Intern- Accounts/Finance Assistant
Kitwe City Council
09.2017 - 02.2018
Administrative Assistant
Gates Limited Company
01.2012 - 12.2012
Master of Business Administration - Finance
University of Zambia (UNZA)
Bachelor of Business Administration - Finance and Banking
Stamford International University
Banking and Finance -
The Zambia Catholic University
GCSE- O Level -
Mpelembe Secondary School
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