MAMBWE MPUNDU
Lusaka
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Gas Station Manager
Lake Petroleum
03.2021 - Current
- Reduced operational costs through effective inventory management and streamlined processes.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Streamlined communication between shifts via detailed shift reports highlighting essential updates for seamless transitions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
Education
BBA - Business Administration With Economics
UNIVERSITY OF ZAMBIA
LUSAKA02.2019
Skills
- Relationship Building
- Employee Relations
- Change Management
- Inventory Management
- Business marketing
- Direct Sales
- Scheduling
- Cost Control
- Customer Service Management
- Assignment Delegation
- Inventory Tracking and Management
- Teamwork and Collaboration
- Customer Service
- Staff training/development
chess and music
listening to music and playing chess
Timeline
Gas Station Manager
Lake Petroleum
03.2021 - Current
BBA - Business Administration With Economics
UNIVERSITY OF ZAMBIA
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